This company has went down hill very quickly over the past 2.5 years that I worked there. The customer interest rate is very high & sensible customers won't do loans here. However, the company also sneaks in extra useless insurance products onto the loans in order to make a lot more money. Insurance sales are closely watched by management & if you don't gouge enough people you will definitely hear about it.
The company still forces employees to use outdated collection tactics that the competition has moved away from such as constantly calling jobs, family members, references when customers are not paying their bills. Managers are commonly told to visit customer homes (by themselves & after dark) to pressure customers to pay & management will tell you to visit them at work if they continue to ignore you. These things are not legal in Illinois & there is definitely going to be a lawsuit at some point. There is a reason why Tower Loan is the only company that still does these things.
Employees are definitely treated worse than the customers. Most management is rude, uneducated & incompetent & rarely have ideas on how to improve things but have been told to constantly ride managers to get better results. I had 3 supervisors during my 2 years as a manager & all 3 of them were brand new when they took over the position. One of them began to figure things out & was quickly moved to a larger area. The other two were in over their heads & were little or no help at all.
This company still lures people in by promising decent pay when you hit your goals. The goals have been adjusted over the past couple of years so that pretty much every manager is now working for base pay. If you want a job where you are over worked, under paid & constantly harassed by incompetent management this is the right place for you. If these things don't interest you i would strongly advise that you stay away.
