Is Toys "R" Us a good company to work for?

Toys "R" Us has an overall rating of 4.0 out of 5, based on over 6,153 reviews left anonymously by employees. This rating has increased by 2% over the last 12 months. 76% of employees would recommend working at Toys "R" Us to a friend and 68% have a positive outlook for the business. The best reviews about Toys "R" Us have been left by employees working as Human Resources , Stock Associate and Warehouse Worker .

Does Toys "R" Us pay their employees well?

According to anonymously submitted Glassdoor reviews, Toys "R" Us employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Toys "R" Us. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Toys "R" Us?

76% of Toys "R" Us employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Toys "R" Us 3.9 out of 5 for work life balance, 4.1 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at Toys "R" Us?

Sales Associate (522) , Cashier (335) , Sales Associate/Cashier (157) , Store Manager (148) , Department Supervisor (100) , Manager (97) , Assistant Store Manager (86) , Assistant Manager (75) , Retail Sales Associate (63) , Cashier/Sales Team Member (59) , Sales Assistant (57) , Sales Team Member (56) , Customer Service Representative (54) , Overnight Stocker (50) , Seasonal Sales Associate (50)

What are the pros of working at Toys "R" Us according to real employee reviews?

"People were great and friendly" ((in 350 reviews)); "Great Coworkers and they were willing to assist" ((in 191 reviews)); "The employees including current management are all friendly and willing to help with any questions you have." ((in 87 reviews)); "Good benefits overtime during season" ((in 82 reviews)); "fun work environment involving children and toys" ((in 72 reviews))

What are the cons of working at Toys "R" Us according to real employee reviews?

"low pay and not enjoyable" ((in 375 reviews)); "Poor work/life balances and management that was only there to collect a check." ((in 361 reviews)); "long hours and lack of payroll" ((in 238 reviews)); "People literally walk out with carts full of stuff and managers do nothing just shrug it off." ((in 185 reviews)); "No training and expect you to be knowledgeable in all aspects of the store immediately." ((in 118 reviews))

What are employees saying about Toys "R" Us layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Toys "R" Us layoffs and their outlook for job security at Toys "R" Us in 2026.

What are the top reviewed Toys "R" Us locations?

Wayne , New York , Houston , Los Angeles , Bronx , Dallas , Miami , Chicago , Atlanta , Philadelphia , Brooklyn , Jersey City , San Jose , Paramus , Newark , San Diego , San Antonio , Portland , Pittsburgh , Jacksonville , Flanders , Staten Island , Las Vegas , Orlando , Austin , Tacoma , Boston , Tukwila , Phoenix , Tulsa

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Toys "R" Us

Toys "R" Us reviews

4.0

76% would recommend to a friend

(5,634 total reviews)

David A. Brandon

78% approve of CEO

68% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Culture & values

3.9

Work/Life balance

3.8

Senior management

3.6

Compensation and benefits

3.6

Career opportunities

Toys "R" Us has an employee rating of 4.0 out of 5 stars, based on 5,634 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Toys "R" Us employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

3.0

Mar 16, 2010

Not too good, not too bad.

Associate

Recommend

CEO approval

Business Outlook

Pros

I worked as an associate for one year at Toys "R" Us in the strategy and operations groups. I tremendously enjoyed the work at the organization and my boss was extremely supportive of innovation.

Cons

Working in Wayne was difficult commute, especially coming in from New York City. Management refused to deploy a shuttle, though I've heard that they were researching its feasibility.

1.0

Mar 12, 2010

Impossible to Advance

Associate

Recommend

CEO approval

Business Outlook

Pros

You work with toys, the work is not mentally challenging.

Cons

Everything else. Poor pay, poor management, poor accountability. No opportunities to advance. They treat their lowest associates poorly, and as such these associates rarely stay later than they have to, and subsequently their leftover work falls on the backs of those who actually care about their job. I'll give you a hint, the backs being strained aren't a part of management.

1.0

Mar 10, 2010

They Shut Down The Entire Marketing Dept.without notice!

Local marketing specialist

Recommend

CEO approval

Business Outlook

Pros

Being able to make your own schedule. Being able to attend and direct fun events. You are only in the retail location a few times a week. You are responsible for you progress.

Cons

Management was unorganized and often mean to their teams. Lots of favoritism. Inadequate conference calls. Marketing team never got to relate to in-store employees.

Viewing 5545 - 5547 of 5,634 Reviews

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Not too good, not too bad.

Impossible to Advance

They Shut Down The Entire Marketing Dept.without notice!

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