Toys "R" Us reviews

4.0

76% would recommend to a friend

(5,634 total reviews)
avatar

David A. Brandon

78% approve of CEO

68% positive business outlook

Toys "R" Us has an employee rating of 4.0 out of 5 stars, based on 5,634 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Toys "R" Us employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

6K reviews
3.0
Feb 26, 2010
Recommend
CEO approval
Business Outlook

Pros

Fairly flexible with your schedule (except around Christmas time,) many really great leaders to learn from, lots of great people working at the store level.

Cons

The company has taken to cutting every corner possible to avoid spending money. The stores are perpetually forced to run on a skeleton staff and then ridiculed by senior management when customer service is below expectations.

3.0
Feb 21, 2010
Recommend
CEO approval
Business Outlook

Pros

If you enjoy working with toys, games, and being around kids...this is the place for you! Overall, TRU was a pretty good place to work for.

Cons

The only things I disliked about my job were messy customers, and this whole metrics program (BPP, TRU Credit Card).

3.0
Feb 4, 2010

Not the same company

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good benefits. some supervisors are great, training getting much better, original babies r us team had better overall leaders in comparison

Cons

No sense of planning from senior leadership, no sense of what to do to engage a team member from senior leadership...very disconnected at field leadership level. It's all about "I"..no sense of team.

Viewing 5584 - 5586 of 5,634 Reviews

Glassdoor has 6,153 Toys "R" Us reviews submitted anonymously by Toys "R" Us employees. Read employee reviews and ratings on Glassdoor to decide if Toys "R" Us is right for you.