Toys "R" Us reviews

Ones role in the store is unknown. Many shifts i have been instructed to ¨walk around and make sure everytthing is OK¨ for five hours. No real training into how the store works or details on the stock are given. training consists of a video on OH&S and store policies. consequently, any question from a custoemr that goes beyond ¨where is ...¨ needs to be transfered to a manager. Very rude, bitter and bad tempered customers, or people who expect vauge decriptions of ¨a toy¨ to be in store.

No matter how conscientious a worker you are, the bottom line--"metrics"--is the only thing that counts. Although I have seniority over others, metrics is what drives the hours you get to work. Even if you have repeat customers who like you as a person, it doesn't matter. A manager recently tossed a phone book at one of the new hires and said "find some Birthday Club signups." These kids have been randomly taking names and making up kids names in order to get the number of signups required on their goal cards. Hours are seriously cut for those who don't "add up." The managers really hassle you if you have water at your cashier station, despite the fact that cashiers are expected to chat up each customer. The excuse? You're told you can go to the water fountain when you're thirsty. It's not easy to do that at all!