Toys "R" Us reviews

3.9

76% would recommend to a friend

(5,632 total reviews)
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David A. Brandon

78% approve of CEO

67% positive business outlook

Toys "R" Us has an employee rating of 3.9 out of 5 stars, based on 5,632 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Toys "R" Us employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

6K reviews
1.0
Jul 11, 2008
Recommend
CEO approval
Business Outlook

Pros

There's not many reasons, the only one I can think of is my fellow co-workers. There are a great group of people that work at the store I am at. I can't even say the discount is great, because it's only 10%.

Cons

The training is insufficient. I realize it's hard to effectively train everyone at Christmas time, since our staff triples during that time, but I'm sure that a new and more effective training method could be put in place, especially training on different products in the store. We carry many electronic items in the store, and most people, even those that work in the electronics section, don't have a lot of knowledge on the different products they are supposed to be able to sell. Feedback is not something that is frequently given, whether it be positive or negative. Advancement opportunities, especially at the store I work for, is not something that comes along often, and does not seem to be a priority either. At my store, it seems as though the store manager gets the right people in key positions that make him look good, and he does not move them up from there. For example, an assistant manager position opened in our store. Two supervisors that were more than qualified for the spot applied for the job. Neither one was even given an interview for the spot. The position was eventually given to someone outside of the company. Lastly, the pay is not competitive at all. Someone would probably be better off working at Wal-Mart than at TRU.

4.0
Jul 7, 2008
Recommend
CEO approval
Business Outlook

Pros

The health benefits for full time employees are very good and affordable. Management is genuinely concerned about their employees both at work and with their personal lives. It's a really fun place to work, you get to help expectant parents with all of their baby purchases. There is great opportunity for growth and advancement within the company. They always prefer to promote from within rather than hire from the outside.

Cons

The pay rate isn't that good, the hours aren't very good, and the vacation time isn't very good. You have to be out of work for a minimum of three days in order to use your sick time. It's difficult to get ahold of anyone at the benefits center if you have questions about anything.

3.0
Jul 7, 2008
Recommend
CEO approval
Business Outlook

Pros

You get comp days based on your hours of work.They do have excellent benefits,good equipment to drive.Once you learn where all the stores are it is real easy work,unless you have to pull doubles.

Cons

Poor management,lack of input into easier ways to do your job

Viewing 5626 - 5628 of 5,632 Reviews

Glassdoor has 6,150 Toys "R" Us reviews submitted anonymously by Toys "R" Us employees. Read employee reviews and ratings on Glassdoor to decide if Toys "R" Us is right for you.