This translation agency seems to have nothing but contempt for its own product, and those who provide it (its vendors). PM training is abysmal. Their job is to drive rates into the ground, after nonsensical job terms are agreed with (inexplicably) blue-chip clients, by sales people who know little about the language industry. PMs continually pretend they are only approaching one linguist for one particular job when they are approaching a ton of people (much of the time getting names wrong- bravo!) in the hopes that someone borderline competent will agree to work for next to nothing. You are expected to produce top quality within impossible deadlines (did I mention the rock-bottom pay?), and feel appreciated thanks to pseudo-friendly, smiley-infested correspondence, while more often than not you will have to chase your payments through a miserable accounts department apparently too exploited and depressed themselves to acknolwedge that vendors are human too. This company is a horrifying example of everything that is wrong with our industry (poor entry level qualifications in project management and low recruitment standards for vendors, pitiful quality management, misunderstanding and overestimating of automated processes). It is on the road to the total de-humanisation of language services, and those trained in the field.
