Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Transcom WorldWide

      Engaged Employer

      Transcom WorldWide Customer Service Representative (CSR) II reviews

      1.1

      3% would recommend to a friend

      (3 total reviews)
      avatar

      Brian Johnson

      Not enough data to show CEO approval

      Ratings by category

      3.0

      Career opportunities

      1.1

      Culture & values

      1.1

      Senior management

      1.1

      Compensation and benefits

      1.0

      Diversity & inclusion

      1.0

      Work/Life balance

      Ratings by demographic groups

      Reviews by job title

      3 reviews
      1.0
      May 27, 2026

      There are better companies out there

      Customer service representative (csr) ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      There were no pros for working for this company.

      Cons

      There is no HR number to call and everything is based on a ticket. Training is very fast paced and attendance is docked for every minute you are late including when there are issues with their system and managers will send you a write up without coaching that you either accept or dispute. Its an awful company to work for all in all. Run dont walk away.

      avatar
      Transcom WorldWide Response
      1mo
      Thank you for sharing your experience with us. We apologize that we fell short of your expectations and will take your feedback into consideration as we strive to improve.
      3.0
      Sep 21, 2023

      It was pretty fine but the pay was low

      Customer service representative (csr) ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      The atmosphere was really good, the people I worked with were all team-work oriented and the teamleaders were firendly. We had private health insurance. Work from home was available for everyone. We got bonuses for recommending and bringing new workers. 2 free payed days were also offered every month.

      Cons

      Even tho the atmosphere was good, it was visible that there were some favorites, who were treated better and got bonuses and got the chance to climb to higher positions. Some discrimination also took place, regarding disability, which I personally experienced. The pay is pretty low copared to some other jobs, and the situation in our country today, especially if you are paying rent, you can only afford the basics, that means food, rent, bills, gas etc. Also, the amount of stress you experience at work because the project is just like that, with nightshifts and lots of calls and lots of work, I just think for that kind of project, a higer wage is needed. Sometimes it would be 1500, that is the maximum and it is very rare, its usually from 900 up to 1100 BAM.

      4.0
      Dec 2, 2022

      Management

      Customer service representative (csr) ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Ok salary and benefits and schedule

      Cons

      Trainers and assistant trainers are not willing to help

      avatar
      Transcom WorldWide Response
      3y
      Thank you for taking the time to share your review! We consider all feedback and use it to better the employee experience here at Transcom.
      Related searches: Transcom WorldWide Customer Service Representative (CSR) II jobs | Transcom WorldWide Customer Service Representative (CSR) II salaries | Transcom WorldWide benefits | Transcom WorldWide interviews
      Transcom WorldWide reviewsTranscom WorldWide Customer Service Representative (CSR) II reviews

      Glassdoor has 2,407 Transcom WorldWide reviews submitted anonymously by Transcom WorldWide employees. Read employee reviews and ratings on Glassdoor to decide if Transcom WorldWide is right for you.