Pros
During my course of employment with Travelers, my fellow co-workers were the best part of the job.
Cons
There were many cons to the job which stemmed solely from management. Some of the low level managers are not qualified to hold a position in management and lack the skills required to manage people. Each unit within the work comp department is seemingly run independently from one another. The unit managers score claims using different criteria, work from home opportunities are not made available to all employees, and the unit managers are not held accountable to the same standards as the employees are, ie: returning phone calls and emails. Upper management has instituted countless new policies all in the name of micro-managing their staff. There are call logs that are tracked and results posted office wide, that tally the number of times your phone rang, how many times you answered it, how many times you didn't, how many calls went to your voicemail, etc. If any of the numbers exceed 2, you are asked to explain in detail why. There is never positive feedback given by upper or lower management, the only feedback provided is negative and monthly meetings have been dubbed "you stink meetings" because they inundate you with wrong doings and disappointment. The case loads are incredibly high. At one point, my case load was at 220 claims which results in reactive claim handling instead of proactive handling.
