This company's leadership drank so much of their own kool-aid they don't realize working at their retail locations isn't worth the endless struggle and drama they create.
Trek does not respect their employees. They talk about great hospitality but that's only provided to the customers. You'll be hired full-time but your hours will be slashed without warning. Store level employees are the first to go when profits are down. We went from a staff of 13 to a staff of 5 within a year. Upper management will continue hammering you about metrics when you're working with barely any support. Good luck improving sales numbers when the store is hardly staffed. They expect a 24-hour service turnaround but only want to pay two mechanics for 34 hours a week.
I work for a shop that was acquired during the bike boom. Our shop was extremely successful and beloved in the community, with an expert staff who loved bikes. All of those employees are gone now and leadership doesn't understand why we aren't successful anymore.
The acquisition was bungled from the start. They dismantled the entire shop and our grand opening as Trek presented a half empty, disorganized store that immediately turned customers away. After we worked through the huge mess they created and started seeing customers coming in, they fired our store manager and we spent nine months without a manager. Since then, two more managers were hired and fired within a year. I was promoted to sales manager but the company cut all store leadership roles aside from store and service manager at the beginning of 2024. After cutting my position, I was still expected to keep things running smoothly for them without a store manager.
Among Trek's many catchphrases and buzzwords, you will hear that "feedback is a gift." Unfortunately that only applies if the feedback is coming from upper management. Concerns and suggestions from those at the store level are ignored or retaliated against. They do not want to hear any criticism or improve the way they run things unless it comes from the CEO of an unrelated business. The arrogance is unlike anything I've ever seen.
The culture is disrespectful, stressful, and has an ever-growing list of demands. You will show up and give it your all only to be asked why you aren't giving more, all while your small paychecks keep getting smaller from lack of hours.
