Pros
While there are some advantages to working at this company—especially when it comes to the intention of taking care of employees—the reality is quite different. One of the biggest issues is the lack of proper training for new hires. Newcomers are often expected to start working almost immediately, with minimal guidance or preparation. Despite this, management still expects you to perform exceptionally well and receive positive feedback from the start. This creates a stressful environment where employees are set up to fail rather than supported to succeed. For these reasons, I would not recommend working at this company.
Cons
While the company offers average pay and bonuses, there are significant issues with how employee performance is evaluated and how customer concerns are handled. Management consistently prioritizes the homeowner’s perspective, even when employees provide thorough documentation—such as notes, text messages, or emails—demonstrating that they have addressed the homeowner’s concerns. Despite clear evidence, the company sides with the homeowner, which can be discouraging for employees who are doing their best. Additionally, employees are held accountable for survey scores, even when negative feedback is related to issues caused by previous representatives. These surveys remain attached to your record and are not adjusted, regardless of the circumstances. Employees are also expected to resolve problems created by others, all while staying under a strict 40-hour workweek. The company requires face-to-face meetings with every homeowner, yet assigns unreasonably large territories to cover. Ultimately, the high demands and expectations are not matched by the compensation or support provided, making this a challenging and often frustrating workplace.
