Does Trip.com Group pay their employees well?

According to anonymously submitted Glassdoor reviews, Trip.com Group employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Trip.com Group. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Trip.com Group?

75% of Trip.com Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Trip.com Group 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Trip.com Group?

Market Manager (52) , Customer Advisor (41) , Customer Service Advisor (39) , Customer Service Representative (31) , Product Manager (26) , Customer Service (18) , Business Development Manager (17) , Software Engineer (16) , Team Leader (16) , Manager (14) , Customer Service Agent (13) , Market Executive (13) , Account Manager (11) , Data Analyst (11) , Senior Software Engineer (10)

What are the pros of working at Trip.com Group according to real employee reviews?

"Great and friendly colleagues" ((in 63 reviews)); "Good salary compared to similar positions with other companies." ((in 47 reviews)); "People are nice and efficent" ((in 40 reviews)); "There are great company events and team" ((in 28 reviews)); "work life balance is good" ((in 26 reviews))

What are the cons of working at Trip.com Group according to real employee reviews?

"Management is bad" ((in 55 reviews)); "These corrupt managers don't promote capable employees; they only promote their sycophants." ((in 14 reviews)); "4. no training for new employees, expect you to do things right after on" ((in 11 reviews)); "Terrible shifting rota, no meritocracy, no development whatsoever, poou communication between agents and management, be prepared to work always under pressure" ((in 10 reviews)); "different shifts every week making a bad life balance" ((in 8 reviews))

What are the top reviewed Trip.com Group locations?

New York , Los Angeles , Newark , Arlington , China Grove , Norwalk , San Francisco , Budapest

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Trip.com Group

Trip.com Group reviews

4.0

75% would recommend to a friend

(835 total reviews)

Jane Sun

88% approve of CEO

72% positive business outlook

Ratings by category

4.1

Diversity & inclusion

4.0

Culture & values

3.9

Compensation and benefits

3.9

Career opportunities

3.8

Work/Life balance

3.7

Senior management

Trip.com Group has an employee rating of 4.0 out of 5 stars, based on 835 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trip.com Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

835 reviews

3.0

Mar 13, 2023

Good Office Job if you want to be an employee and make easy money

Customer advisor

Recommend

CEO approval

Business Outlook

Pros

- Salary Pay - Office Job

Cons

- Work life balance - Strict Rules

5.0

Mar 13, 2023

Trip.com is more than a simple job, it is a big family

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

Working here means finding a stimulating, friendly and respectful working environment. You are 100% supported to do the job to the best of your ability and offer the best service.

Cons

Long probation period and during that period you cannot ask more than 3 sickness

Trip.com Group Response

Thank you for your review, we are glad you love the working environment at Trip.com

5.0

Mar 13, 2023

Multi-cultural, welcoming environment

Training specialist

Recommend

CEO approval

Business Outlook

Pros

multi-cultural, diverse, inclusive, nice office, amazing and welcoming people

Cons

not much, but HQ is not align with global culture and working differences, sometimes they treat our site as a outsourcing.

Trip.com Group Response

Thank you for your review, we will take your feedback on board and if there is anything further you’d like to share please contact wevaluefeedback_uk@trip.com

Viewing 487 - 489 of 835 Reviews

Jobs at Trip.com Group

Market Manager (Osaka, Japan)

Market Manager, Americas

Senior Product & Business Analyst, US & Canada