Does Trip.com Group pay their employees well?

According to anonymously submitted Glassdoor reviews, Trip.com Group employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Trip.com Group. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Trip.com Group?

75% of Trip.com Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Trip.com Group 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Trip.com Group?

Market Manager (52) , Customer Advisor (41) , Customer Service Advisor (39) , Customer Service Representative (31) , Product Manager (26) , Customer Service (18) , Business Development Manager (17) , Software Engineer (16) , Team Leader (16) , Manager (14) , Customer Service Agent (13) , Market Executive (13) , Account Manager (11) , Data Analyst (11) , Senior Software Engineer (10)

What are the pros of working at Trip.com Group according to real employee reviews?

"Great and friendly colleagues" ((in 66 reviews)); "Good Salary and work palces" ((in 50 reviews)); "People are nice and efficent" ((in 40 reviews)); "There are great company events and team" ((in 31 reviews)); "work life balance is good" ((in 30 reviews))

What are the cons of working at Trip.com Group according to real employee reviews?

"Management is bad" ((in 55 reviews)); "These corrupt managers don't promote capable employees; they only promote their sycophants." ((in 14 reviews)); "Terrible shifting rota, no meritocracy, no development whatsoever, poou communication between agents and management, be prepared to work always under pressure" ((in 10 reviews)); "Toxic leadership" ((in 8 reviews)); "different shifts every week making a bad life balance" ((in 8 reviews))

What are the top reviewed Trip.com Group locations?

New York , Los Angeles , Newark , Arlington , China Grove , Norwalk , San Francisco , Budapest

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Trip.com Group

Trip.com Group reviews

4.0

75% would recommend to a friend

(835 total reviews)

Jane Sun

88% approve of CEO

72% positive business outlook

Ratings by category

4.1

Diversity & inclusion

4.0

Culture & values

3.9

Compensation and benefits

3.9

Career opportunities

3.8

Work/Life balance

3.7

Senior management

Trip.com Group has an employee rating of 4.0 out of 5 stars, based on 835 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trip.com Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

835 reviews

5.0

Mar 5, 2025

A Chinese global company with promising future.

Global employer brand manager

Recommend

CEO approval

Business Outlook

Pros

A company that highly values its employees' feelings and experiences, with a very high market share in the industry and a promising development outlook.

Cons

Could be non-famous in specific markets.

4.0

Mar 4, 2025

A company where you can grow

Quality checker

Recommend

CEO approval

Business Outlook

Pros

- The support from your team and leaders makes you feel backed and encouraged. - Always learning something new. - Company support for self-learning opens doors to progress and continued growth within the organization. - Company is very flexible. - The initial training prepares you for your first role and is very well structured.

Cons

- It can become very stressful and requires effective self-stress management skills. - You can get overwhelmed if you don't maintain the pace. - The company could offer training for specific roles.

4.0

Mar 3, 2025

One of the leading OTA in the world and strong in Asia

Marketing campaign manager

Recommend

CEO approval

Business Outlook

Pros

Lots of chances to meet people all over the world with strong brand impact especially in APAC.

Cons

Limited career path development for regional teams. Even you are a talent, it’s not easy to be seen as long as you are not in HQ.

Trip.com Group Response

Thank you for your feedback. We’re proud to be a leading OTA with a strong brand, especially in APAC. We value the global connections our employees make. We hear your concerns about career development for regional teams. We provide equal career development opportunities with global standard of assessment to empower the growth of our global employees. If you have further concerns, feel free to let us know at hr_socialmedia@trip.com.

Viewing 502 - 504 of 835 Reviews

Jobs at Trip.com Group

Senior Product & Business Analyst, US & Canada

Market Manager (Osaka, Japan)

Market Manager, Americas