Does Trip.com Group pay their employees well?

According to anonymously submitted Glassdoor reviews, Trip.com Group employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Trip.com Group. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Trip.com Group?

75% of Trip.com Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Trip.com Group 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Trip.com Group?

Market Manager (52) , Customer Advisor (41) , Customer Service Advisor (39) , Customer Service Representative (31) , Product Manager (26) , Customer Service (18) , Business Development Manager (17) , Software Engineer (16) , Team Leader (16) , Manager (14) , Customer Service Agent (13) , Market Executive (13) , Account Manager (11) , Data Analyst (11) , Senior Software Engineer (10)

What are the pros of working at Trip.com Group according to real employee reviews?

"Great and friendly colleagues" ((in 61 reviews)); "Good Salary and work palces" ((in 51 reviews)); "People are nice and efficent" ((in 39 reviews)); "work life balance is good" ((in 28 reviews)); "There are great company events and team" ((in 28 reviews))

What are the cons of working at Trip.com Group according to real employee reviews?

"Management is bad" ((in 53 reviews)); "These corrupt managers don't promote capable employees; they only promote their sycophants." ((in 14 reviews)); "Terrible shifting rota, no meritocracy, no development whatsoever, poou communication between agents and management, be prepared to work always under pressure" ((in 11 reviews)); "Toxic leadership" ((in 9 reviews)); "different shifts every week making a bad life balance" ((in 8 reviews))

What are the top reviewed Trip.com Group locations?

New York , Los Angeles , Newark , Arlington , China Grove , Norwalk , San Francisco , Budapest

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Trip.com Group

Trip.com Group reviews

4.0

75% would recommend to a friend

(834 total reviews)

Jane Sun

88% approve of CEO

72% positive business outlook

Ratings by category

4.1

Diversity & inclusion

4.0

Culture & values

3.9

Compensation and benefits

3.9

Career opportunities

3.8

Work/Life balance

3.7

Senior management

Trip.com Group has an employee rating of 4.0 out of 5 stars, based on 834 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trip.com Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

834 reviews

3.0

Mar 3, 2025

Good for new graduates or people in their early stage of career

Seo/sem manager

Recommend

CEO approval

Business Outlook

Pros

Good salary International employees English as main language used in emails etc

Cons

Poor work life balance Little PTO

Trip.com Group Response

Thank you for your feedback. We’re glad you’ve found our salary competitive and appreciate the international, English-speaking work environment. Your positive comments are encouraging. We understand that work-life balance and paid time off are important. We’re committed to offer more support on our employees' work-life balance. Feel free to let us know more about your thoughts or suggestions at hr_socialmedia@trip.com.

2.0

Feb 28, 2025

Promotions

Advisor

Recommend

CEO approval

Business Outlook

Pros

Good for upskill if youd like to have more skills

Cons

2% salary increase from rank and file to support and no annual increase

Trip.com Group Response

Thank you for acknowledging the upskilling opportunities at Trip.com Group. We regret your concerns about the limited salary increases and lack of annual adjustments. We aim to align compensation with market standards and employee contributions. To help us address this, please share specific details via hr_socialmedia@trip.com. Your insights are crucial as we strive to improve transparency and fairness in our compensation policies. We value your feedback and remain committed to fostering a rewarding workplace for all.

4.0

Feb 26, 2025

professional company & good experience

Business development manager

Recommend

CEO approval

Business Outlook

Pros

Global Brand with Strong Market Presence Diverse Work Environment Competitive Benefits & Compensation Exposure to the Travel Industry work-life balance company is not saving efforts in staff training and development

Cons

Decision-Making Processes Can Be Slow information technology overprotection which leads to slow down the progress unwilling to partnership with outsourcing companies to finish projects which leads to overloud teams with work

Viewing 235 - 237 of 834 Reviews

Jobs at Trip.com Group

Senior Product & Business Analyst, US & Canada

Market Manager, Americas