Tripadvisor reviews

3.5

51% would recommend to a friend

(1,369 total reviews)
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Matt Goldberg

25% approve of CEO

22% positive business outlook

Tripadvisor has an employee rating of 3.5 out of 5 stars, based on 1,369 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Tripadvisor employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

1K reviews
2.0
Jan 30, 2020

Find something better

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Travel is the industry. - Smart colleagues. - Lunch is provided since HQ is in Needham.

Cons

Want the truth? - Self centered leadership drives decision making at the executive level. Very political and company is masking it with a reorganization. - Unprecedented level of micro management and indecision from the executive team that stifles progress across the company. Speed can't win. - Once a decision is made, it's a fire drill every time. Make sure you respond to your email promptly on weekends and holidays. - Almost no accountability at the senior leadership level and above. All blame is put on those less senior despite conflicting directives and moving goals. - Excessive hiring in the attractions business supported by the executive team led to justified round of layoffs of mostly lower level employees with a couple of senior leaders. - Morale continues to be very low with no turnaround in sight. - Little importance placed on transparency at the company despite it being a core value. - Attrition continues in a year that will see the stock price hit a new low.

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Tripadvisor Response
6y
Thank you for taking the time to share your feedback. Our leadership team constantly strives to work together and remain transparent, especially during periods of transition. As with any large organization, change is inevitable. However, amidst the change we believe Tripadvisor has a strong, viable strategy in place.
5.0
Jan 15, 2020
Recommend
CEO approval
Business Outlook

Pros

I've been at Trip for over 3 years and have been incredibly happy. Unlike most companies Trip actually cares about people being happy. They actively find ways to make the day better and your work environment the best it can be. It's something you notice every day you are there. The food is almost too good and the office has a very comfy / vibrant feel. The snack game is strong and constantly has new stuff. Everywhere in the office has a feeling like it was built to make you smile and not to cram as much productivity per square inch as possible like many other companies. You are always working on stuff that people will see. No matter what team you are on it's easy to see your impact in the product. Similarly everywhere you go you will see Tripadvisor stickers, which is super cool. People really do love the Trip brand. The CEO has an actual heart. Many times when not so great things have happened in the world he has stood up to say what's right. He doesn't hide behind what he thinks will have minimal shareholder impact but is maybe the right thing. He consistently takes a stand that I'm proud of.

Cons

Trip has a rough road ahead. Google has been pushing into the market and that has a massive impact on what the company can do going forward. They need to make some big choices to deal with that and those won't be easy. There's a ton of aging code and UIs that are difficult to work with. Obviously there are projects to deal with that but they are slow and you'll have to deal with some pretty old stuff. Projects can easily spend more time dealing with old cruft then actually writing the new stuff. Similarly there's way to many people working in oversized, unwieldy codebases. You never know when something will change out from under you or another team could break your code. That's supposed to be balanced by a group "design review" system but I've never had much faith in design-by-committee. At best people are impartial and at worst you end up with nit picking. Most of the time it's a smooth process but there's not really enough buy in from people to make it worth it. Almost all the work is either reactionary or focused on bottom line impact. Projects are always focused on short term goals and rarely think of the longer term impact, market positioning, or brand value. If it raises profits by more than x% we ship it. Everything is an a/b feature test which get's piled into the code. As a result nothing is ever done with strong intent to get it right. Get ready for changes. Your working team will change every couple months. People are constantly shifted into new squads, team structures, re-orgs, etc. I can't think of a quarter where there wasn't some major change in who I worked with.

2.0
Sep 20, 2019

No strategy, poor management

Recommend
CEO approval
Business Outlook

Pros

Great benefits and salary. They really do care about employees and treat people well with great benefits and perks.

Cons

There is absolutely no strategy from the top down. Leaders are poor, no management experience.

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Tripadvisor Response
6y
Thank you for your feedback. As our company continues to grow, we appreciate hearing positive feedback from employees about what we’re doing well. Likewise, we also appreciate hearing about areas we can improve upon. We take pride in providing opportunities for internal growth and do our best to ensure that new managers have training opportunities both through their teams as well as through our Learning and Development training courses.
Viewing 76 - 78 of 1,369 Reviews

Glassdoor has 1,689 Tripadvisor reviews submitted anonymously by Tripadvisor employees. Read employee reviews and ratings on Glassdoor to decide if Tripadvisor is right for you.