Tripadvisor reviews

Underpaid, overworked, and absolutely no opportunity for growth. Some of this was just the nature of the job and the growth of the company. The user base of the company got bigger and TripAdvisor wanted to make up for the sale, so what resulted was an understaffed department getting demoted to nightly and weekend shifts, *suggested* overtime (with a lack of fair compensation), and general commiseration. But like I said, this is customer service, so you're already dealing with unpleasant people--and don't kid yourself, these are unpleasant people on the phone. Lost my faith in humanity on multiple occasions because of these people screaming into my ear all hours of the day. The biggest con though was the lack of opportunity. This was supposed to be a foot in the door type of job, and the people I worked with were also all overqualified. But because of the shift in the company's direction, everyone got stuck there, and will likely remain stuck until they up and leave. They'll give you "projects" and you'll feel like you're contributing for a while, and you'll get some recognition for the great work you do, but then you'll realize you're just taking on extra work and not getting paid for it because raises are a laugh and bonuses are a joke.

it's absolutely true that who manage your team 99% decides your life at this company. If you are lucky to be in a team with good, experienced managers who know how to reward and respect employees' work, then you are happy; If you are unfortunately fall in a team that the managers are unprofessional, then you are miserable. It was so funny that my team went through a series of org change and the managers are new to the team. Since they took over, people kept leaving. What they did accordingly was to hide as much as possible the news of people leaving, instead of clearly and openly talking to current employees. And once i told that i wanted to quit, the vice president of the team stopped talking to me, pretending that i was not in existence any more. This is not mature and unprofessional and selfish and silly.