TrueCar reviews

Truecar has built a comeback on its Dealer Pledge. Within a year of the Plede promises made to dealers, the management team completely back pedaled leaving the sales and service team to field dealer concerns with little confidence in their answers. Most states operate on a pay per sale parity. In some states, they are unable to charge per sale due to regulations and legalities. In those states, historically, Truecar has been unable to accurately project sales. As a result, it is exponentially challenging to calculate rates that would be comparable to a like-make dealer in a similar market area. For the Sales and Service teams, it is unneccessarily laborious and taxing to attempt to relay rates to a dealer that are inflated and discuss results that are unattainable. Without sufficient data to support the exorbitant rates and rate increases, the dealer is defensive and uninterested creating a horrible experience, distrust, and high churn. Historically, it has been evidenced that promotions have little to do with what you know and what you can do, but rather your tenure and your inclination to show loyalty and adulation to people in positions of influence. If you are looking for advancement opportunities, this is not the place for you. The stock options you are granted are generous. However, when the stock is stagnant, the grants and options mean very little. REPORTING and EXPECTATIONS: The emails and requests by a couple members of the management team are COMPLETELY unrealistic! Sending emails late at night and on weekends demading information and reports within hours at THEIR request was simply more than I could handle; Especially when my manager would NEVER answer or respond to calls, texts or emails for a minimum of 24 hours (during normal business hours). Spending 3 hours of my Sunday preparing reports for him was beyond what is reasonable to ask and excessively intrusive on my already limited personal/family time. There is NO consideration for work/life balance. Don't be fooled by the "unlimited time off" policy. You can take all the time your manager will approve, but don't expect help or concessions with the mounting work-load. If you are in sales, you better hit the blue-sky goal that has been set forth, and service folks need to see the conglomerate of dealerships assigned to them. With regard to reporting, why should we be exchanging valuable time with dealers to document in a WORD document the same information that is in SalesForce? The micro management is getting out of control! This is a team of seasoned professionals unlike any other in the industry. If the sales and service team that is in place isn't getting the desired results, maybe it's time to take a look at the management, policies and processes.

Unfortunately the shine dulls quickly and all the nice things they offer to distract us from the absolute train wreck that is CSC doesn’t distract you long. The queues really aren’t that busy but due to the lack of agents on the job, it makes the call queue constantly backed up. We are treated like children compared to the rest of the company and departments. It doesn’t matter how well you do this job or if you have perfect QA scores or if you never miss work, if you step out of line once you will not get a slap on the wrist, you will be fired. I have seen amazing tenured agents just be let go for the dumbest things. In fact or horrible department head Sean let go of two of our best tenured agents for the stupidest reason. It is incredibly hard to move up in this department. Career growth is practically nonexistent. Or quarterly bonuses are a joke compared to the rest of the company.