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      TrueCar

      Engaged Employer

      TrueCar reviews

      3.7

      55% would recommend to a friend

      (434 total reviews)
      avatar

      Scott Painter

      29% approve of CEO

      54% positive business outlook

      Ratings by category

      3.9

      Diversity & inclusion

      3.7

      Compensation and benefits

      3.6

      Work/Life balance

      3.5

      Culture & values

      3.4

      Career opportunities

      3.2

      Senior management

      TrueCar has an employee rating of 3.7 out of 5 stars, based on 434 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TrueCar employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      434 reviews
      2.0
      Jan 5, 2023

      They have gone downhill

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Every now and then you'll get a package with random things you did not ask for as a token of their "appreciation"

      Cons

      Management is incompetent, Growth no longer exists, you only get a pat on the back for going above and beyond; no financial incentives; no communication between departments; product team doesn't care about issues if they cannot replicate them.

      avatar
      TrueCar Response
      3y
      We appreciate your feedback for the time you were with us. It should be noted there are different incentive programs and bonus plans for top performers within each department. Specific to the customer service team, in 2022 we implemented a monthly spot bonus program to financially reward and recognize employees for going above and beyond on customer service metrics. Leadership also made investments in technical systems and added headcount resources to that team. TrueCar’s culture is highly focused on employee performance, appreciation and recognition. In the spirit of continuous improvement, in 2023 we have revamped our career feedback cycle to encourage more frequent conversations and two-way dialogue between managers and team members. We believe communication and transparency are how we can grow and get stronger together.
      4.0
      Dec 8, 2022

      Mission Driven

      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people are great, collaboration and mission driven.

      Cons

      There tends to be en evolving goal.

      avatar
      TrueCar Response
      3y
      Thank you for taking the time to share your feedback. We pride ourselves on doing the best to take care of our people.
      5.0
      Dec 3, 2022

      Would still be there

      Client success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Loved working at TruCar. If it had not been for COVID, I’d still be working there.

      Cons

      Others needed much more handholding. Since I needed little supervision, I could feel disenfranchised

      avatar
      TrueCar Response
      3y
      Thank you for your feedback. A lot has changed due to the pandemic but we are working hard to ensure our people feel supported and have the resources to grow.
      Viewing 103 - 105 of 434 Reviews
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      Glassdoor has 463 TrueCar reviews submitted anonymously by TrueCar employees. Read employee reviews and ratings on Glassdoor to decide if TrueCar is right for you.