Trupanion reviews

- Most management doesn't actually have experience being managers. All newbies. This can be tiring to deal with. Many are micromanagers. They do not treat you with respect unless you come in asking for it. - Pay is VERY low. Benefits may be good, but benefits don't pay the rent. - No maternity leave (uses childcare to keep you quiet about this). - Upper management runs everything and decides everything based on what THEY like not what's good for the company or the 'little people'. - The work is tiring and repetitive. - Not allowed to give any input regarding how our jobs can be done better. - Call center employees are yelled at a LOT. - IT is blamed for a lot of stuff that's not their fault.

Zero cost of living raises- you have to transfer departments or bonus heavily once per quarter. Bonusing is difficult if you arent in sales. Working at Trupanion reminds me a lot of being in high school, it's very cliquish. Management clearly picks favorites, and if you're not a favorite you are picked out for performance reviews, withheld from internal promotions, and retaliated against if you call out sick; the latter of which goes against Seattle's paid sick and safety leave act. Management keeps changing operation procedures and tells care and sales agents at the last minute before changing procedures again, then talks down to us when we ask for clarification. No evening support despite being a 24/7 company. Upper management are blissfully kept unaware of employee concerns by lower management.