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      Trupanion

      Engaged Employer

      Trupanion reviews

      3.2

      41% would recommend to a friend

      (427 total reviews)
      avatar

      Margi Tooth

      36% approve of CEO

      38% positive business outlook

      Ratings by demographic groups

      Trupanion has an employee rating of 3.2 out of 5 stars, based on 427 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trupanion employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.3 stars).

      Reviews by job title

      427 reviews
      2.0
      Dec 20, 2015

      This place will be good in 10 years..if it lasts.

      New customer specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      The product is great and bringing pets to work is fantastic. The pay is slightly higher than minimum wage. The dress code is relaxed.

      Cons

      The thing is management is young and likes to create cliques. If you aren't their friends you will not do well. While working there a large amount of people quit and quite a few were fired (with no warning).. which is a terrible sign of a company. When someone did leave we were not notified and so when customers called in asking for them we would not know they are gone and it was a very frustrating process. New management cares more about quantity than quality... which means a LOT of unhappy customers. The training is minimal and the amount of learning is vast in a very short time. Bringing your dog to worj is cook but the pet policy is ridiculous and more hassle than benefit. The amount of money you get paid is not worth the work and emotional sanity.. I say stay away until they figure out what the heck they are doing.

      avatar
      Trupanion Response
      10y
      Thank you for your feedback. We appreciate that even through your frustrations you understand that we are working to implementing the best product possible. We take all suggestions into consideration and gain insight from reviews such as this one.
      3.0
      Dec 18, 2015

      I love working here, with one HUGE exception

      Claims
      Recommend
      CEO approval
      Business Outlook

      Pros

      Manager that truly wants me to succeed and grow, smart hard working coworkers, awesome perks and company atmosphere, the feeling that you are truly making a difference in the lives of pets and policy holders.

      Cons

      I am crazy about my dog and one of the big reasons I chose to work here was because I would be able to bring her to work. But lately the pet policy is just INSANE. There are a lot of rules that don't make sense to me, but the most recent one is the final straw. Now friendly dogs that are in fully gated cubicle areas have to be tied up to our desks on short tethers. For a company that markets itself as a cool, pet friendly environment, the hypocrisy and stupidity of the pet policy is maddening. I and many of my coworkers think it's cruel and unusual and pointless to tie up a dog (that is already safely behind a gate) on tiny tether for 8 hours a day, and we are frustrated and mad that such a stupid idea has become policy. Dogs that are tied up are more aggressive, defensive, they can't play with or get snuggles from the people in their areas, and they think they are being punished. The dogs that are tied up now cry ALL DAY and are super distracting. I love everything about my job, but now the pet policy is actually making me dread coming to work, and making me feel like the company doesn't care about me.

      avatar
      Trupanion Response
      10y
      Thank you for sharing your feedback regarding the pet policy.The changes to the policy were implemented due to the number of approved pets in the office growing to over 200! This is a huge benefit that we want to continue to provide as the company grows, while at the same time maintaining a safe workplace for employees and their pets. As always, all feedback and concerns about the policy are heard and considered.
      4.0
      Dec 4, 2015

      CSR

      Csr1
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pets at work, candy, great people, big hearted company with the best intentions for their policy holders

      Cons

      cliquey, some management tends to be icy towards you and it's the managers you work with every day in your capacity.

      avatar
      Trupanion Response
      10y
      Thank you for leaving a review here and providing us with some honest feedback. We're always striving to improve and we appreciate hearing from you!
      Viewing 373 - 375 of 427 Reviews
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      ReviewsTrupanion reviews

      Glassdoor has 443 Trupanion reviews submitted anonymously by Trupanion employees. Read employee reviews and ratings on Glassdoor to decide if Trupanion is right for you.