Trupanion reviews

3.2

41% would recommend to a friend

(427 total reviews)
avatar

Margi Tooth

36% approve of CEO

38% positive business outlook

Trupanion has an employee rating of 3.2 out of 5 stars, based on 427 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trupanion employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.3 stars).

Reviews by job title

427 reviews
2.0
Jun 23, 2023

Dysfunctional

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Competitive salaries - Remote-first work - Not centered around one time zone

Cons

- Poor senior management - Continuously bad business decisions - Lack of department cohesiveness - Lack of strong project planning and oversight

avatar
Trupanion Response
2y
Thank you for sharing your experience. I am glad to hear that you benefited from our remote flexibility and compensation package. Our Learning & Development team has been continuously creating more resources to help managers in all stages of experience continue to level up their leadership skills. If you have any further insight you would like to share about unifying our North American and UK technology teams, we are always open to feedback and you can share suggestions or ideas via People.Operations@Trupanion.com to get connected with the team who can support further process improvements.
1.0
Dec 23, 2024

They recruited too many people.

Recommend
CEO approval
Business Outlook

Pros

Trupanion offers awesome and great products.

Cons

They are not looking for experienced professionals, They don't want to understand what you sell: They want you to read the script. They are not willing to adapt to Canadian laws.

1.0
Mar 19, 2026

Avoid at all cost

Recommend
CEO approval
Business Outlook

Pros

-Remote work -Paid sabbatical -Free insurance for 1 pet

Cons

- Absolutely no transparency. Even after several years, I have no idea what the salary range for my position is. They keep giving super vague information, saying some tasks may vary per person and so do the wages etc. - Horrible short/long term disability. No care in the world for their employees well-being, even during a life crisis. - If you speak your mind about what could be improved or point out their lack of action in situations that cost the company a lot of money for no reason at all, which greatly impacts their members premiums, you are seen as a troublemaker and they will start to dig up whatever they can on you to dispose of you. - They just started to give annual raises in 2025, which are a big fat joke because even if you are a top performer, you could still be considered as meeting the expectations (only). Even if you meet the expectations, you could still get as low as a 1% raise. And despite the tiny raise on your base salary, they keep cutting on our bonuses so in the end, your salary keeps going down. - Impossible to move up the chain. People with no or little experience gets promoted before you do. No explaination given. Not even a feedback on your interview. I guess you either need contacts and/or never question management decisions (even when they make no sense at all). - RSU's price continues to tank due to poor management decisions. I would have more to say but these are the main cons.

Viewing 409 - 411 of 427 Reviews

Glassdoor has 443 Trupanion reviews submitted anonymously by Trupanion employees. Read employee reviews and ratings on Glassdoor to decide if Trupanion is right for you.