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      Trupanion

      Engaged Employer

      Trupanion reviews

      3.2

      41% would recommend to a friend

      (427 total reviews)
      avatar

      Margi Tooth

      36% approve of CEO

      38% positive business outlook

      Ratings by category

      3.7

      Work/Life balance

      3.6

      Diversity & inclusion

      3.4

      Compensation and benefits

      3.2

      Culture & values

      2.7

      Senior management

      2.7

      Career opportunities

      Trupanion has an employee rating of 3.2 out of 5 stars, based on 427 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trupanion employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.3 stars).

      Ratings by demographic groups

      Reviews by job title

      427 reviews
      2.0
      Aug 12, 2024

      Culture has changed, I used to love the company

      Claims
      Recommend
      CEO approval
      Business Outlook

      Pros

      Support from team managers, fantastic benefits, truly want to help the clients

      Cons

      If you push against bad policies, they can be retaliatory. Culture used to be we are all one team and the culture was supported. Now the company culture and DNA is talked about a lot, but actions don't support the words.

      1.0
      Aug 3, 2024

      Good benefits, toxic culture

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      At the time I worked there, benefits were nice - pet insurance, good PTO, and health insurance. Also work from home, but if you do go to the office, it's very pet friendly. They're always looking at new ways to innovate in their market.

      Cons

      Toxic culture and cowardly management - worst I've ever worked under, There's a fake positive vibe, which didn't take long to see through, you're just a dollar sign to them - It's probably the most Jekyll and Hyde culture I've ever experienced, and it does very little to encourage and motivate. There's no real leadership and the priorities are misplaced - and it comes from the very top down to the team managers. I had the opportunity to work with almost every area of the company and it was evident throughout - very little direction and it tried to keep the startup appearance while being extremely corporate and shallow under the surface. Management is awful at communicating. It's a very hollow and fake place, and honestly, I just felt gross after I left. It took me a little while to recover from my experience. Some may enjoy that kind of environment, and I'm sure some will like being in the pet industry, but the culture and leadership is not it.

      Viewing 55 - 57 of 427 Reviews
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      ReviewsTrupanion reviews

      Glassdoor has 443 Trupanion reviews submitted anonymously by Trupanion employees. Read employee reviews and ratings on Glassdoor to decide if Trupanion is right for you.