Trupanion reviews

3.2

41% would recommend to a friend

(427 total reviews)
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Margi Tooth

36% approve of CEO

38% positive business outlook

Trupanion has an employee rating of 3.2 out of 5 stars, based on 427 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trupanion employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.3 stars).

Reviews by job title

427 reviews
1.0
Jul 14, 2024

What a shame.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

They insured my pet as a benefit, and I’m glad that cost them $400+/month. That’s the only pro.

Cons

- hire people who have zero of the qualifications listed in the JD - pay is awful, and is completely inconsistent. Get hired during a rough patch with Trupanion? Enjoy getting paid in dirt unless you wipe the butts of senior leadership to get a promotion. - IF you get a promotion, check your pay and bonus. - CONSTANTLY getting rates wrong and throwing money at customers. And those teams get zero repercussions, and just continue making the same mistakes. - “leaders” become leaders because they sat in a chair one day when no one else was in office. Thanks Trup for staying in my mental history with the worst boss. - ZERO accountability. Scapegoating the heck out of your direct reports. - Darryl once “empowered” people to own the company - can I have the option to give you my stock back? I don’t want this.

3.0
Jul 3, 2024
Recommend
CEO approval
Business Outlook

Pros

At $18/hour it’s decent pay for the work.

Cons

They do not offer any bonuses or incentives unless you are sales but they often expect you to inform them of add on’s and then transfer you to sales so they can get the bonus and not you despite you doing most of the work. Management is a joke and they demean you as your work load increases or as they make people angry by increasing their rates and expecting you to make them happy despite not being able to help them. Managers are only out for themselves, they will fire you at the slightest rumor of inconvenience. Had a friend who was fired simply because she asked to be out on a different team because their manager had a bad management style and liked to talk down to them about any tiny mistake. When they requested to change teams, suddenly HR steps in and claims they don’t align with the company values. Management is cliquey and pretend to be kind when they are not. This company should be good but it is infested but cruel, un-empathetic, hostile, self serving middle management and until they do a clean sweep and get ride of those who only care about themselves and should not be in a position to manage anyone, this company will always suffer.

Viewing 58 - 60 of 427 Reviews

Glassdoor has 443 Trupanion reviews submitted anonymously by Trupanion employees. Read employee reviews and ratings on Glassdoor to decide if Trupanion is right for you.