Trupanion reviews

3.2

41% would recommend to a friend

(427 total reviews)
avatar

Margi Tooth

36% approve of CEO

38% positive business outlook

Trupanion has an employee rating of 3.2 out of 5 stars, based on 427 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trupanion employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.3 stars).

Reviews by job title

427 reviews
4.0
Feb 8, 2024
Recommend
CEO approval
Business Outlook

Pros

Supportive, friendly staff. Fun work environment. Excellent benefits.

Cons

Change is frequent… In many ways. If you’re a go-with-the-flow person, this is fine! But, it can be stressful.

3.0
Feb 5, 2024
Recommend
CEO approval
Business Outlook

Pros

Benefits, remote work, excellent training program and staff.

Cons

The training program can't be beat. Extremely well-organized. Each member of management you are introduced to during the process is so encouraging, kind, and supportive. You leave the training program having so much belief in and enthusiasm for the product and the company as a whole that you're pumped to move into production mode and give it your absolute best. For many, the enthusiasm is very quickly squelched by very young, very inexperienced managers. Some will address you in a manner that makes you feel like you need to prove you're a decent human being who isn't going to do a major disservice to the company. You may feel patronized, humiliated, belittled, and get your spirit completely crushed by the micromanaging. I made a difficult decision to leave a lengthy career in a management role to be able to shift my focus more on family and my mental well-being. I showed up at Trupanion with a lot of valuable experience under my belt, prepared to give the company my absolute best. The carelessness and inexperience of some members of management not only threaten to diminish your self-worth but destroy the enthusiasm you had for being a top performer for a company the training program gets you really pumped to support. During training I told so many friends and family that I hoped it wasn't all too good to be true, and sadly it was. Much work needs to be done to properly prepare the very young people that are being placed in management roles so that really good people aren't lost.

2.0
Jan 10, 2024

trupanion

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

wfh, benefits, coworkers are cool

Cons

a constantly changing payment structure

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Trupanion Response
2y
Thanks for leaving a review! It's great to hear that you have been enjoying working from home and with your colleagues! We would like to hear more from you to help understand and provide more clarity regarding our compensation plans. Please email People.Operations@Trupanion.com to get connected with the team members who can assist you.
Viewing 76 - 78 of 427 Reviews

Glassdoor has 443 Trupanion reviews submitted anonymously by Trupanion employees. Read employee reviews and ratings on Glassdoor to decide if Trupanion is right for you.