Trupanion reviews

3.2

41% would recommend to a friend

(427 total reviews)
avatar

Margi Tooth

36% approve of CEO

38% positive business outlook

Trupanion has an employee rating of 3.2 out of 5 stars, based on 427 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trupanion employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.3 stars).

Reviews by job title

427 reviews
4.0
Jan 2, 2024
Recommend
CEO approval
Business Outlook

Pros

- Atmosphere is genuine and positive. I generally love the people and the support - Pay is pretty good (although you have to argue your case for it often, so I'd guess that there are many of us being paid different amounts for the same job) - Monthly Bonus Program - If you are interested in going into the office the space is great and pet friendly and has free daycare! - Free (100% employer paid) Health Insurance/Dental Insurance - benefits overall are pretty awesome (one minor con listed below) - I generally feel good about the work we do

Cons

- No employer match for retirement (they do have a RSU program that is likely in place of this, but it's more volatile to get stock - and you have to wait 4 years to get all of it to vest - an employer match would be very much appreciated) - Trust in leadership has fallen off a cliff recently. They hired people during the pandemic under the impression that coming into the office would be optional forever. Then they mandated returning to the office and refused to listen to feedback about it (everything was brushed away with corporate talking points). It really broke trust for so many of us. - Like I said in the heading, at it's core, this is a for-profit company. I find them trying to pretend it's not at times...I wish they'd just be straight with us. - Along the same lines there seem to be frequent and sudden leadership changes recently. With little to no information given on why.

3.0
Dec 29, 2023

Ok Place to Work

Recommend
CEO approval
Business Outlook

Pros

The company was good and the pay was great along with being able to work remote

Cons

The role I worked was high stress and not enough support from leadership.

3.0
Dec 23, 2023
Recommend
CEO approval
Business Outlook

Pros

Great benefits and you basically get a third check every month with the bonus.

Cons

Terrible communication and transparency. You really have to learn as you go, which is hard with this job. The people who call in can be incredibly abusive. Support is minimal now as they changed how they provide support to call center employees. They do not like coworkers communicating with each other either. Upper management tried to delete our whole team chat so we could not all talk. Changes are made constantly with little to no communication. Everyone hears something different. The job is incredibly isolating. Very hard to move up. Your mental health will suffer here. It used to be better, but clearly the company is struggling and the contact center employees are feeling the weight of bad business decisions.

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Trupanion Response
2y
Thanks for sharing your experience! I very much enjoy the monthly bonus pay as well! The Communications team will be launching an anonymous survey soon to collect employee feedback and encourage your participation to help us continue to improve. The other concerns you mention will be shared with our People Operations department. In the meantime, I encourage you to review our Cigna Employee Assistance Program (EAP) for counseling and emotional well-being resources and check out Viva Engage to see our online communities to help connect you with other employees.
Viewing 79 - 81 of 427 Reviews

Glassdoor has 443 Trupanion reviews submitted anonymously by Trupanion employees. Read employee reviews and ratings on Glassdoor to decide if Trupanion is right for you.