Trupanion reviews

3.2

41% would recommend to a friend

(427 total reviews)
avatar

Margi Tooth

36% approve of CEO

38% positive business outlook

Trupanion has an employee rating of 3.2 out of 5 stars, based on 427 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trupanion employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.3 stars).

Reviews by job title

427 reviews
4.0
Dec 14, 2023

Work from home

Recommend
CEO approval
Business Outlook

Pros

Work life balance, challenging, great culture.

Cons

Lower pay than expected for amount of work.

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Trupanion Response
2y
Thank you for sharing your experience and for your hard work processing Trupanion claims! It is great to hear that you find the work challenging while also being able to keep your work and life separated. We encourage you to speak with your leader regarding workload and pay inquiries. If you need additional support, please reach out to our People Ops team at People.Operations@Trupanion.com to get connected with our Total Rewards team.
2.0
Dec 12, 2023

They changed

Recommend
CEO approval
Business Outlook

Pros

pto, benefits, free healthcare, free pet insurance

Cons

compensation changed, barely can make a living

avatar
Trupanion Response
2y
Thank you for leaving a review and for your kind words about our benefits package! We encourage you to speak with your leader regarding workload and pay. If you need additional support, please reach out to our People Ops team at People.Operations@Trupanion.com to get connected with our Total Rewards team.
1.0
Dec 7, 2023

Absolutely Toxic

Recommend
CEO approval
Business Outlook

Pros

Fully remote if you live > 25 miles from the office. Lots of pet pictures. That's it.

Cons

Pay is significantly below market averages for comparable roles. Bonuses are NOT guaranteed and many positions had them taken away indefinitely due to the companies inability to manage it's reckless spending. Benefits are so far from competitive it's not even funny. No 401k match, no tuition reimbursement, no cost sharing for dependent premiums (it is currently over $1000/PER PAYCHECK to add medical coverage for your spouse and children). When the company has been repeatedly, for years, asked to provide these benefits, particularly affordable dependent healthcare premiums, C-level attempts to gas light everyone and gives bureaucratic non-answers. Mediocrity is encouraged because high performance standards might make people feel threatened. Managers have zero leadership experience or business management education and were largely promoted due to nepotism. Positively toxic work environment. TLDR - If you want to get paid the bare minimum and don't anticipate ever needing dependent benefits, this might be the place for you. If you want to be treated like a human being, don't walk, run away from this place.

Viewing 82 - 84 of 427 Reviews

Glassdoor has 443 Trupanion reviews submitted anonymously by Trupanion employees. Read employee reviews and ratings on Glassdoor to decide if Trupanion is right for you.