Trupanion reviews

3.2

41% would recommend to a friend

(427 total reviews)
avatar

Margi Tooth

36% approve of CEO

38% positive business outlook

Trupanion has an employee rating of 3.2 out of 5 stars, based on 427 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trupanion employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.3 stars).

Reviews by job title

427 reviews
1.0
Aug 2, 2023

Dysfunctional

Recommend
CEO approval
Business Outlook

Pros

Health insurance benefits are great (but expensive if you pay for a dependent). Some room for growth if you work with the right people. Could probably find comparable benefits at other companies.

Cons

To say this company is dysfunctional is an understatement. Company leadership and GMs continuously make rash decisions, contradicting their previously made rash decisions, leaving little time to develop strategy or take insights from programs. Day-to-day micromanagement from leadership is debilitating, often pushing timelines and erasing any possibility of program success because of how late programs are launched. To solve for unsuccessful leadership, they hire middle managers who end up acting out of fear of not doing exactly what leadership asks of them. This fear permeates between all teams, making for a completely divided company and teams that only work for the whim of their leader’s needs, not the greater company goals. This company needs change from the top down, not more middle managers. Working for Trupanion will quickly show you how to not run a company.

2.0
Jul 25, 2023

Not as innovative as I thought

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Potential to be a key player in a growing industry

Cons

Potential is hindered by upper leadership. After being told that we were going to be a remote workforce, upper leadership decided to go against their belief and introduce a hybrid work environment replicating what an average company would do... A company that is unaware of work life balance or simply does not care for it. Ironically, this was done to improve company culture but this will bring down employee morale. Leadership is completely out of touch with it's workforce. So much potential wasted due to bad decisions made by a few up top.

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Trupanion Response
2y
Thank you for sharing your honest and transparent feedback. We recognize this is a change for our hybrid team members, however there is opportunity to get involved and continue advocating for our company culture. I encourage you to reach out to your People Business Partner to share more about your experience at Trupanion.
2.0
Jul 21, 2023
Recommend
CEO approval
Business Outlook

Pros

Maternity Leave, sabbatical, ample PTO

Cons

What truly set Trupanion apart from other disasters I've witnessed was their knack for hiring the most incompetent and clueless individuals for leadership positions. It's like they actively sought out people who were allergic to competence and rational decision-making. These leaders lacked the ability to inspire, guide, or even manage their teams effectively. Instead, they created an atmosphere of fear and uncertainty, driving away any semblance of talent that might have remained.

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Trupanion Response
2y
Thank you for taking the time to share your review! We are glad to hear that you have enjoyed our time off programs. Communication and collaboration are areas Trupanion value deeply so we appreciate you for sharing honest feedback on how we can continue to foster these pillars across the company. If you would like to discuss your concerns further, please feel free to reach out Jennifer.Hernandez@trupanion.com to set up time for a confidential conversation.
Viewing 106 - 108 of 427 Reviews

Glassdoor has 443 Trupanion reviews submitted anonymously by Trupanion employees. Read employee reviews and ratings on Glassdoor to decide if Trupanion is right for you.