Does Trupanion pay their employees well?

According to anonymously submitted Glassdoor reviews, Trupanion employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Trupanion. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Trupanion?

41% of Trupanion employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Trupanion 3.7 out of 5 for work life balance, 3.2 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Trupanion?

Member Experience Specialist (22) , Customer Service Representative (21) , Account Manager (15) , Claims (14) , Retention Specialist (13) , Territory Partner (10) , Manager (9) , Sales (9) , Sales Representative (7) , Claims Specialist (6) , Customer Care Specialist (6) , Sales Specialist (6) , Actuarial Analyst (5) , Claims Adjuster (5) , Claims Adjudication Specialist (4)

What are the pros of working at Trupanion according to real employee reviews?

"Generally great benefits!" ((in 69 reviews)); "The people you work with are great and who doesn't love having a dog to cuddle with if you have a bad call" ((in 28 reviews)); "Great culture and Atmosphere at Trupanion" ((in 21 reviews)); "I am able to work from home, and was less stress than working in a clinic and still using my vet tech knowledge" ((in 14 reviews)); "There is a good work life balance and they're very diverse." ((in 12 reviews))

What are the cons of working at Trupanion according to real employee reviews?

"low pay but can bring pet to work" ((in 31 reviews)); "Snotty, infantile, and inexperienced managers that have no business leading ANYONE." ((in 24 reviews)); "RSU's price continues to tank due to poor management decisions." ((in 20 reviews)); "low salary" ((in 12 reviews)); "Middle and upper management can be incredibly hard to deal with (middle management has VERY little support.)" ((in 11 reviews))

What are employees saying about Trupanion layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Trupanion layoffs and their outlook for job security at Trupanion in 2026.

What are the top reviewed Trupanion locations?

Seattle , Ballard , Los Angeles , Chicago , Chattanooga , Las Vegas , West Seattle , South Seattle , Hoboken , Leesburg , New York , Suffern , Milwaukee , San Antonio , Nashville , Bakersfield , Orange , Mountlake Terrace , Renton , Orlando , Atlanta , Delran , Shoreline , Remote , South Florida , Georgetown

Trupanion reviews

3.2

41% would recommend to a friend

(428 total reviews)

Margi Tooth

36% approve of CEO

38% positive business outlook

Ratings by category

3.7

Work/Life balance

3.6

Diversity & inclusion

3.4

Compensation and benefits

3.2

Culture & values

2.7

Senior management

2.7

Career opportunities

Trupanion has an employee rating of 3.2 out of 5 stars, based on 428 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trupanion employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.3 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

428 reviews

3.0

Jun 10, 2023

A disorganized and impulsive decision-making leadership

Claims adjudication specialist

Recommend

CEO approval

Business Outlook

Pros

Great people to work with and flexibility to work from home

Cons

Always making an impulsive decision without a strategic planning The entire company is running in an ad-hoc environment and is not a leader in the pet insurance industry

Trupanion Response

2y

Thank you for providing your feedback on opportunities for how Trupanion can improve. It's great to hear how much you enjoy the people and work environment. Executive hiring decisions are not taken lightly and we can assure you that we are evaluating internal and external candidates to select the person who will be most successful in the role for Trupanion. Just recently we welcomed our new CFO, Fawwad Qureshi, to the team and we are excited to see the impact he will make!

5.0

May 30, 2023

Great company

Retention specialist

Recommend

CEO approval

Business Outlook

Pros

Benefits, salary, bonuses, culture, training

Cons

Call center, uneducated clientele, insurance

Trupanion Response

2y

We appreciate your feedback and are happy to hear that you also enjoy our employee benefits and company culture. Our Call Center is full of passionate and dedicated team members who help educate our members with the right information to help them make informed decisions and be able to better care for their pets, so thank you for being a part of this crucial work.

1.0

May 25, 2023

Toxic boss

Account manager

Recommend

CEO approval

Business Outlook

Pros

It used to be good money before they changed the commission and pay structure. Not really a pro anymore.

Cons

Get ready to be abused, gaslit, passed up for promotions, and generally made to feel like they don’t care about you.

Trupanion Response

2y

Thank you for taking the time to provide feedback as we take it very seriously. If you have any additional concerns you would like to share, please feel free to reach out to Jennifer Hernandez at jennifer.hernandez@trupanion.com.

Viewing 124 - 126 of 428 Reviews

Jobs at Trupanion

Enterprise Software Architect

Cybersecurity Engineer

Manufacturing Engineer

Manufacturing Engineer

Trupanion

Trupanion reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

A disorganized and impulsive decision-making leadership

Great company

Toxic boss

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