Does Trupanion pay their employees well?

According to anonymously submitted Glassdoor reviews, Trupanion employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Trupanion. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Trupanion?

41% of Trupanion employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Trupanion 3.7 out of 5 for work life balance, 3.2 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Trupanion?

Member Experience Specialist (22) , Customer Service Representative (21) , Account Manager (15) , Claims (14) , Retention Specialist (13) , Territory Partner (10) , Manager (9) , Sales (9) , Sales Representative (7) , Claims Specialist (6) , Customer Care Specialist (6) , Sales Specialist (6) , Actuarial Analyst (5) , Claims Adjuster (5) , Claims Adjudication Specialist (4)

What are the pros of working at Trupanion according to real employee reviews?

"Generally great benefits!" ((in 69 reviews)); "The people you work with are great and who doesn't love having a dog to cuddle with if you have a bad call" ((in 28 reviews)); "Great culture and Atmosphere at Trupanion" ((in 21 reviews)); "I am able to work from home, and was less stress than working in a clinic and still using my vet tech knowledge" ((in 14 reviews)); "There is a good work life balance and they're very diverse." ((in 12 reviews))

What are the cons of working at Trupanion according to real employee reviews?

"low pay but can bring pet to work" ((in 31 reviews)); "Snotty, infantile, and inexperienced managers that have no business leading ANYONE." ((in 24 reviews)); "RSU's price continues to tank due to poor management decisions." ((in 20 reviews)); "low salary" ((in 12 reviews)); "Middle and upper management can be incredibly hard to deal with (middle management has VERY little support.)" ((in 11 reviews))

What are employees saying about Trupanion layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Trupanion layoffs and their outlook for job security at Trupanion in 2026.

What are the top reviewed Trupanion locations?

Seattle , Ballard , Los Angeles , Chicago , Chattanooga , Las Vegas , West Seattle , South Seattle , Hoboken , Leesburg , New York , Suffern , Milwaukee , San Antonio , Nashville , Bakersfield , Orange , Mountlake Terrace , Renton , Orlando , Atlanta , Delran , Shoreline , Remote , South Florida , Georgetown

Trupanion reviews

3.2

41% would recommend to a friend

(428 total reviews)

Margi Tooth

36% approve of CEO

38% positive business outlook

Ratings by category

3.7

Work/Life balance

3.6

Diversity & inclusion

3.4

Compensation and benefits

3.2

Culture & values

2.7

Senior management

2.7

Career opportunities

Trupanion has an employee rating of 3.2 out of 5 stars, based on 428 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trupanion employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.3 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

428 reviews

4.0

Mar 28, 2023

More

Sales agent

Recommend

CEO approval

Business Outlook

Pros

Used to be cool before the change

Cons

Too money driven and not enough pet drive.

Trupanion Response

3y

Thanks for the 4-star review! Our product is here to help pet parents afford medical care and one of our priorities is to provide the highest value proposition in the industry. That being said, I encourage you please continue to be vocal and advocate for our members. If you haven't done so already, sharing your thoughts on TruFeedback will get your concerns right to the desk of the folks who can shape future company decisions. Our DEI Committee is also always open to new members who are willing to put in the work to help us continue to improve as a company.

2.0

Mar 27, 2023

Not great

Inbound phone sales

Recommend

CEO approval

Business Outlook

Pros

You get to talk about pets all day. Money is ok if you're young and green. Great benefits package. Ability to work remote.

Cons

Toxic "woke" culture disguised as virtuous and inclusive. Everyone is young and not well-educated or experienced. Children teaching children. Training was WAY too long and felt like being at kindergarten. Terribly rude and often unhappy clientele. Lots of tech, organization and management issues. Money isn't what they claim it will be and you get penalized A LOT. Retention sucks. They claim flexible schedule yet it's anything but. Ridiculous hours with little flexibility. Lots of inconsistencies and dishonesty. It's a work from home, and not a true remote position as you need to be connected to LAN and have 2 giant screens. Another thing that was misleading during the interview and hiring process.

Trupanion Response

3y

Thank you for taking the time to share your experience working at Trupanion. I am glad to hear that in your time with us, you did enjoy the benefits and compensation, but there were a few other issues in your time here. Your feedback regarding schedule flexibility in the contact center setting has been heard and we are working to improve our schedule selection process and time off policies so that everyone can fully utilize our great benefits. If you have further feedback you would like to share in a confidential setting, please out to our Senior Director, People and Talent at Jennifer.Hernandez@Trupanion.com.

4.0

Mar 20, 2023

Amazing company

Member experience specialist

Recommend

CEO approval

Business Outlook

Pros

Great benefits Decent salary Great bonus opportunity

Cons

Disorganized communication Possible odd hours

Trupanion Response

3y

Thanks for the 4-star review! It's always great to hear from team members who have enjoyed our benefits package and compensation model. We are continuously working to improve our communication across this growing global company. If you would like to share more direct feedback regarding communication, I recommend reaching out to your People Business Partner or using our TruFeedback resource as well.

Viewing 130 - 132 of 428 Reviews

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