Trupanion reviews

3.2

41% would recommend to a friend

(427 total reviews)
avatar

Margi Tooth

36% approve of CEO

38% positive business outlook

Trupanion has an employee rating of 3.2 out of 5 stars, based on 427 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trupanion employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.3 stars).

Reviews by job title

427 reviews
3.0
Apr 17, 2025
Recommend
CEO approval
Business Outlook

Pros

Company encourages innovation, truly puts pets/members first, great product, comparable benefits

Cons

Below average base pay for learning and development positions, bonus is based on manager's opinion of results not actualized results, no change control measures in place leading to excess waste and frequent changes

1.0
Apr 15, 2025

Good benefits, toxic culture

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Relatively good benefits, that's it.

Cons

This was, by far, one of the most toxic environments I've ever worked in. The culture is all about maintaining a facade of positivity, but it doesn’t take long to see through the cracks. Employees are treated as replaceable, and there’s no genuine effort to build trust or loyalty. The management is absolutely suffocating. Micromanagement is rampant, leaving no room for autonomy or creativity. Every little task is scrutinized, and it felt more like being babysat than being trusted to do my job. There’s also a huge lack of direction from the top, which trickles down to middle management and leaves teams scrambling to prioritize the ever-changing demands. Leadership fails miserably at communication, with vague instructions and last-minute changes being the norm. The company tries to present itself as innovative and collaborative, but in reality, it’s shallow, corporate, and riddled with office politics. It’s one of those "smile to your face, stab you in the back" kinds of places. The experience left me completely drained and took a toll on my mental health. If you value a supportive, transparent, and empowering workplace, this isn’t it. Some people might enjoy the industry itself, but the leadership and culture make it unbearable.

3.0
Apr 2, 2025

Fine

Recommend
CEO approval
Business Outlook

Pros

It was overall good. Good people and good mission.

Cons

Let go due to restructuring.

Viewing 25 - 27 of 427 Reviews

Glassdoor has 443 Trupanion reviews submitted anonymously by Trupanion employees. Read employee reviews and ratings on Glassdoor to decide if Trupanion is right for you.