Does Trupanion pay their employees well?

According to anonymously submitted Glassdoor reviews, Trupanion employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Trupanion. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Trupanion?

41% of Trupanion employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Trupanion 3.7 out of 5 for work life balance, 3.2 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Trupanion?

Member Experience Specialist (22) , Customer Service Representative (21) , Account Manager (15) , Claims (14) , Retention Specialist (13) , Territory Partner (10) , Manager (9) , Sales (9) , Sales Representative (7) , Claims Specialist (6) , Customer Care Specialist (6) , Sales Specialist (6) , Actuarial Analyst (5) , Claims Adjuster (5) , Claims Adjudication Specialist (4)

What are the pros of working at Trupanion according to real employee reviews?

"Generally great benefits!" ((in 69 reviews)); "The people you work with are great and who doesn't love having a dog to cuddle with if you have a bad call" ((in 28 reviews)); "Great culture and Atmosphere at Trupanion" ((in 21 reviews)); "I am able to work from home, and was less stress than working in a clinic and still using my vet tech knowledge" ((in 14 reviews)); "There is a good work life balance and they're very diverse." ((in 12 reviews))

What are the cons of working at Trupanion according to real employee reviews?

"low pay but can bring pet to work" ((in 31 reviews)); "Snotty, infantile, and inexperienced managers that have no business leading ANYONE." ((in 24 reviews)); "RSU's price continues to tank due to poor management decisions." ((in 20 reviews)); "low salary" ((in 12 reviews)); "Middle and upper management can be incredibly hard to deal with (middle management has VERY little support.)" ((in 11 reviews))

What are employees saying about Trupanion layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Trupanion layoffs and their outlook for job security at Trupanion in 2026.

What are the top reviewed Trupanion locations?

Seattle , Ballard , Los Angeles , Chicago , Chattanooga , Las Vegas , West Seattle , South Seattle , Hoboken , Leesburg , New York , Suffern , Milwaukee , San Antonio , Nashville , Bakersfield , Orange , Mountlake Terrace , Renton , Orlando , Atlanta , Delran , Shoreline , Remote , South Florida , Georgetown

Trupanion reviews

3.2

41% would recommend to a friend

(428 total reviews)

Margi Tooth

36% approve of CEO

38% positive business outlook

Ratings by category

3.7

Work/Life balance

3.6

Diversity & inclusion

3.4

Compensation and benefits

3.2

Culture & values

2.7

Senior management

2.7

Career opportunities

Trupanion has an employee rating of 3.2 out of 5 stars, based on 428 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trupanion employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.3 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

428 reviews

1.0

Apr 6, 2020

Meh

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The people you work with are pretty great You can bring your dog to work with you

Cons

Management Lack of development programs/assistance Pay Benefits There is a very cliquey atmosphere and if you are not a part of it you will be left behind and or treated poorly

Trupanion Response

6y

Thank you for taking the time to provide your feedback. We are sorry to hear that you had a less than superb experience with Trupanion- our employees really matter to us and we're trying our best to provide a great experience for them. If you are comfortable doing so, we'd love to hear more from you about how we can improve. Please email peopleops@trupanion.com to set up a time for a confidential chat.

5.0

Feb 17, 2020

Fast growing company

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good product, the company is stable and growing. The people are friendly and professional

Cons

The owners are not experienced enough. It’s a Learning process

Trupanion Response

6y

Thank you for taking the time to provide your insight! We are glad to hear you've had such a positive experience - it's people like you that make Trupanion a truly great place to work. We'd love to hear even more about your advice to management. If you are comfortable doing so, please reach out to peopleops@trupanion.com to set up a time for a confidential chat.

3.0

Feb 17, 2020

Pets in the office is the only positive thing about this place

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Pets at work (dogs & cats) That’s really the only positive

Cons

Low pay, little to no annual merit raises, poor communication between departments & fake transparency. Sometimes it’s a revolving door of people which is always unsettling. Little to no job security & no coaching in a role so career growth is limited. Managers are promoted by tenure not talent so it’s basically a game of who can hold on the longest.

Trupanion Response

6y

Thank you for taking the time to provide your feedback. We're interested in hearing more about your advice to management. If you are comfortable doing so, reach out to peopleops@trupanion.com to provide additional context or to set up a time for a confidential chat.

Viewing 283 - 285 of 428 Reviews

Jobs at Trupanion

Operations & Automation Partner

Operations & Automation Partner

Information Security Engineer

Information Security Engineer

French Bilingual, Partner Support Coordinator

Trupanion

Trupanion reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Meh

Fast growing company

Pets in the office is the only positive thing about this place

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