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      Trupanion

      Engaged Employer

      Trupanion reviews

      3.2

      41% would recommend to a friend

      (428 total reviews)
      avatar

      Margi Tooth

      36% approve of CEO

      38% positive business outlook

      Ratings by category

      3.7

      Work/Life balance

      3.6

      Diversity & inclusion

      3.4

      Compensation and benefits

      3.2

      Culture & values

      2.7

      Senior management

      2.7

      Career opportunities

      Trupanion has an employee rating of 3.2 out of 5 stars, based on 428 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trupanion employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.3 stars).

      Ratings by demographic groups

      Reviews by job title

      428 reviews
      2.0
      Sep 9, 2019

      Great place to work until the honeymoon period is over

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      You can wear your pajamas to work and swear like a sailor. This would be a GREAT company if you've already achieved everything you want in your career, no cost of living concerns, and just want to meet a bunch of cool people and pets.

      Cons

      Salary is dismal, especially if you work in a department not directly related to revenue generation. No internal development program for employees that want to do more than just manage a team. If you possess any level of competence and self-motivation, inevitably you will have it ground out of you due to the lack of resources and availability of management. No annual performance reviews (at least in my department) and stock options are offered in lieu of raises. This company uses culture and non-compensation based benefits as a smoke-screen to keep people from balking at the operational chaos that ensues day in and day out. Process is regarded with almost complete disdain from our CEO and Chief STRATEGY Officer, which results in a lot of confusion and a lot of unnecessary stress that doesn't ever directly touch them. A lot of reviews chalk these problems up to "new company growing pains" but this company is almost 20 years old.

      avatar
      Trupanion Response
      6y
      You make some important points. If you are open to have a conversation about your specific experience, we'd appreciate learning more. Email peopleops@trupanion.com if you'd like to connect.
      5.0
      Sep 9, 2019

      Great place to work, with the right mindset!

      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Overall, I would absolutely recommend Trupanion. The benefits are great; medical, dental and vision insurance through a major network as well as daycare that's free aside from taxes. For those who choose to bring their dog to work, we also employee several full-time dog walkers, so walks are free to you. The general culture is very accepting, particularly to the LGBTQA+ community, and I made what I now consider to be life-long friends within the first two months of working here. I will say, there's a concentrated focus on making hires with the right personality (positive, pet-focused, kind), particularly with how a hire will fit in with the team the open role is on. For Account Managers, the workflow is for the most part very manageable, averaging about 20-30 touchpoints per day with partnered hospitals.

      Cons

      If you're easily distracted, having so many dogs around could be a detriment to your workflow. For Account Managers, your job satisfaction can be largely based on "luck of the draw" for which outside sales representatives (called Territory Partners) you're paired with. The company grew very rapidly, which occasionally leaves some communication gaps.

      avatar
      Trupanion Response
      6y
      Thank you for this post and for your insights. If you have specific suggestions on how we might improve knowledge and workflow between markets, I'd love to hear them - let's chat! Email me at allison.krieger@trupanion.com.
      4.0
      Sep 7, 2019

      Great Coworkers - Noncompetitive Salary

      Claims assistant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Everyone is so friendly and welcoming!

      Cons

      Pay could be more competitive.

      avatar
      Trupanion Response
      6y
      Thanks for taking the time to post a review!
      Viewing 292 - 294 of 428 Reviews
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      ReviewsTrupanion reviews

      Glassdoor has 444 Trupanion reviews submitted anonymously by Trupanion employees. Read employee reviews and ratings on Glassdoor to decide if Trupanion is right for you.