Does Trustco Bank pay their employees well?

According to anonymously submitted Glassdoor reviews, Trustco Bank employees rate their compensation and benefits as 2.2 out of 5. Find out more about salaries and benefits at Trustco Bank. This rating has improved by 10% over the last 12 months.

How satisfied are employees working at Trustco Bank?

29% of Trustco Bank employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Trustco Bank 2.7 out of 5 for work life balance, 2.2 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at Trustco Bank?

Branch Manager (30) , Teller (30) , Bank Teller (29) , Assistant Manager (26) , Universal Banker (24) , Assistant Branch Manager (21) , Manager (16) , Head Teller (15) , Assistant Brand Manager (ABM) (5) , Part Time Teller (5) , Customer Service Representative (4) , Senior Associate Banker (4) , Senior Universal Banker (4) , Assistant Branch Manager (ABM) (3) , Operations Specialist (3)

What are the pros of working at Trustco Bank according to real employee reviews?

"Great Coworkers" ((in 11 reviews)); "People you work with are mostly nice" ((in 10 reviews)); "Job stability and consistent hours compared to many finance roles" ((in 5 reviews)); "Easy work environment and learning place" ((in 3 reviews)); "Paid holidays." ((in 3 reviews))

What are the cons of working at Trustco Bank according to real employee reviews?

"Low pay and can be overwhelming with no on to cover your lunch" ((in 74 reviews)); "Awful upper management." ((in 16 reviews)); "Poor management makes for frustration among employees." ((in 16 reviews)); "No training" ((in 13 reviews)); "Some are lucky to have a good manager (I was)" ((in 11 reviews))

What are the top reviewed Trustco Bank locations?

Albany , Orlando , Schenectady , New York , Longwood , Glenville , Catskill , Clifton Park , Latham , Saratoga Springs , Hudson , Peekskill , Jupiter , Altamonte Springs , Colonie , Denville , Northvale , Ramsey , Ballston Spa , Cobleskill , East Greenbush , Mechanicville , Rensselaer , Troy , Fort Edward , Glens Falls , Queensbury , Valatie , New Paltz , Bronxville

Trustco Bank reviews

2.9

29% would recommend to a friend

(361 total reviews)

Robert J. McCormick

37% approve of CEO

39% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (361 reviews)

Ratings by demographic groups

Race / Ethnicity

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Trustco Bank has an employee rating of 2.9 out of 5 stars, based on 361 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Trustco Bank employee rating is 22% below average for employers within the Financial Services industry (3.7 stars).

Reviews by job title

361 reviews

1.0

Mar 30, 2018

Unhappy.

Teller

Recommend

CEO approval

Business Outlook

Pros

The other tellers I work with are the best. Very hardworking and caring people. I love the customers that come into our branch.

Cons

Everything else. My branch manager was hired outside of the company (previously worked for keybank) and has been here for 5 months and still doesn’t know what she’s doing. There is always a branch that is robbed at least once every other month. The pay isn’t worth the stress that head tellers and tellers go through. Branch Admin and higher ups do not care about their employees unless they are a branch manager or higher. Tellers are the ones that deal with customers the most and are treated the worst. They are an extremely conservative bank and very judgmental. We are the only bank that still use outdated equipment from the 80s. I’m just simply unhappy and hope to leave this place soon.

1.0

Mar 20, 2018

I expected better!

Former manager

Recommend

CEO approval

Business Outlook

Pros

The pros of the company are how quickly people are in and out of the company, you have the opportunity for advancement.

Cons

The structure of the company in how they operate. Some higher ups make their employees feel uncomfortable. You don’t have to like who you work with but you should respect each other because you need each other to work as a team. It’s understood that the bank is founded out of Schenectady and the corporate offices are far away from many branches. But there has to be accommodations for communication and training other than making employees drive 1 1/2 away! Nobody wants to get home after 6pm! There is too much technology now available to us to have a meeting about the number people that used an ATM at each branch! That’s irrelevant.

3.0

Sep 18, 2017

Pay could be better

Part time teller

Recommend

CEO approval

Business Outlook

Pros

It's not a terrible job. I like the people I work with, it's easy, and it could be a good starter job. Many people work here to get experience before moving on to a job that pays better.

Cons

The pay is much less than competing banks in the area, and is the biggest reason people leave--it's not possible to support yourself in upstate NY on a Trustco salary.

Viewing 34 - 36 of 361 Reviews

Jobs at Trustco Bank

Full Time Courier - Longwood, FL

Longwood, FL

View job

Part Time Teller - Red Hook, NY

Teller - Loudon Plaza, NY

IT Technician- Glenville, NY

Full-Time Teller - Malta, NY

Trustco Bank

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