Trustco Bank reviews

2.9

29% would recommend to a friend

(361 total reviews)
avatar

Robert J. McCormick

37% approve of CEO

39% positive business outlook

Trustco Bank has an employee rating of 2.9 out of 5 stars, based on 361 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Trustco Bank employee rating is 22% below average for employers within the Financial Services industry (3.7 stars).

Reviews by job title

361 reviews
1.0
Sep 12, 2019

absolutely NOT

Recommend
CEO approval
Business Outlook

Pros

my co workers, the customers

Cons

where do i even start??? this company is a MESS. i cannot emphasize ENOUGH on how unorganized, unfair, rude and ignorant a lot of people in upper management are. They treat you like you are nothing. They make you travel anywhere and everywhere and do not CARE if you can make it or not. I have seen people get fired for absolutely NO reason. I have witness people quit, walk out, submit their resignation ALL because of upper management. Trustco is a small bank, ran by 12 people TOPS in upper management. The FEMALES love to gossip and bring drama into the work place. They constantly treat you like you are nothing. They talk to you like you are nothing. The pay ??? TRASH. You do not get paid enough for HALF the stuff you have to do. I seen customers close all their accounts because of TRUSTCO. There have been so many complaints about upper management and nothing has been done. They have interferred with people's personal lives and thats NOT okay. My biggest advice to anyone looking to work here: DONT. you'll be wasting your time, and energy. Nobody in this company cares about anyone but themselves.

1.0
Mar 13, 2018

Worst job I have ever had

Recommend
CEO approval
Business Outlook

Pros

Branches are clean. The branch managers were nice, administration is horrible though.

Cons

Teller pay is bad and there’s no negotiating. They favor Hispanics. They will fire you if you sneeze wrong. The training is a joke and you will be unprepared if you don’t have a good lead teller. You pretty much have to teach yourself everything and as soon as you finally get it all, then BOOM, they fire you and won’t tell you why.

1.0
Mar 8, 2018
Recommend
CEO approval
Business Outlook

Pros

Quick promotions. Good customer service offered, there are nothing else to offer except to suck up on clients, good mortgage products. If you are not academically prepare if you dont speak any English if you are lazz, if you dont care about learning and being a professional, if you wanted to have people treating you as peace of garbage, if you like to be very underpaid with a lot of responsibilities, This is the right bank for you, you must apply today. THEY ARE ALWAYS LOOKING FOR EMPLOYEES BECAUSE OF THE TURNOVER. The good employees leave, the unprofessional scumbags stay for the minimum salary with no comision, only one day off.with no tranning deal they offer... the 250 to get hire, you will get that after 2 months to on sing in ad they said. They offer that to get stupid people to apply, they do not offer anything competitive.

Cons

Promotions due to lack of employees so there are to many positions to cover they promote stupid people with no preparation. THEIR MANAGERS NON OF THEN HOLD BA AT LEAST. CAN YOU IMAGINE THAT? Lowest salary in FL banks, Worst technology, worst management, worst support, worst operational procedures, worst trainning, worst human resources, rude and unproffesiobal people in main office in NY and Branch Administration In Florida. The bank is so old that cash deposit after closing day goes in the acc next day. Managers are unprofessional not academically prepared, they are lazzy, rude, not loyal to the bank or the employees, Branch administration is just trash. Only one day off, work 6 days,no over time ever, no comissiions except for the managers, managers comissions are to low, no coverage in the branches for 30 minutes break if you dont take brak the break will be deducted anyways and you will have issues with branch admin. They mess with employees for stupid things and not for important issues. You can be in 2 branches one day they dont care about distances, never will be working close.to your home they do not allow that, bank procedures to old, no security no professionalism no compliance, FDIC should sheck on this bank. PLESE IF YOU ARE PREPARED, SKILLED OR WITH DESIRE IN BANKING, GO TO TO OTHER BANKS. STAY AWAY FROM TRUSTCO!

Viewing 79 - 81 of 361 Reviews

Glassdoor has 368 Trustco Bank reviews submitted anonymously by Trustco Bank employees. Read employee reviews and ratings on Glassdoor to decide if Trustco Bank is right for you.