Does Trustco Bank pay their employees well?

According to anonymously submitted Glassdoor reviews, Trustco Bank employees rate their compensation and benefits as 2.1 out of 5. Find out more about salaries and benefits at Trustco Bank. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Trustco Bank?

27% of Trustco Bank employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Trustco Bank 2.6 out of 5 for work life balance, 2.1 for culture and values and 2.4 for career opportunities.

What are the top reviewed jobs at Trustco Bank?

Branch Manager (30) , Teller (30) , Bank Teller (29) , Assistant Manager (26) , Universal Banker (24) , Assistant Branch Manager (21) , Manager (17) , Head Teller (15) , Assistant Brand Manager (ABM) (5) , Part Time Teller (5) , Customer Service Representative (4) , Senior Associate Banker (4) , Senior Universal Banker (4) , Assistant Branch Manager (ABM) (3) , Operations Specialist (3)

What are the pros of working at Trustco Bank according to real employee reviews?

"Great Coworkers" ((in 11 reviews)); "People you work with are mostly nice" ((in 10 reviews)); "Some great customers and employees" ((in 8 reviews)); "Paid holidays." ((in 4 reviews)); "Easy work environment and learning place" ((in 3 reviews))

What are the cons of working at Trustco Bank according to real employee reviews?

"Low pay and can be overwhelming with no on to cover your lunch" ((in 70 reviews)); "No training is given to prepare you to help their upset customers and they are a lot." ((in 18 reviews)); "Awful upper management." ((in 15 reviews)); "Some are lucky to have a good manager (I was)" ((in 13 reviews)); "Poor management makes for frustration among employees." ((in 13 reviews))

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Trustco Bank

Trustco Bank reviews

2.8

27% would recommend to a friend

(362 total reviews)

Robert J. McCormick

34% approve of CEO

36% positive business outlook

Ratings by category

2.9

Diversity & inclusion

2.6

Work/Life balance

2.4

Career opportunities

2.1

Culture & values

2.1

Compensation and benefits

2.0

Senior management

Trustco Bank has an employee rating of 2.8 out of 5 stars, based on 362 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Trustco Bank employee rating is 25% below average for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

362 reviews

2.0

Mar 3, 2026

Not an ideal work place

Assistant manager/operations supervisor

Recommend

CEO approval

Business Outlook

Pros

Back office hours were stable.

Cons

As an assistant manager my hours were all over the place and I never knew where I was going to be scheduled week to week. I didn't feel valued as an employee, and toward the end of my career there, I would constantly hear upper management gossiping about me, changing my work expectations by adding their responsibilities to mine, and taking credit for the work I did. overall I ended up walking out without giving notice, and I will never go back.

1.0

Feb 25, 2026

Run!!

Assistant branch manager

Recommend

CEO approval

Business Outlook

Pros

Bank holidays is the sole advantage I can identify.

Cons

The organization is highly disorganized. The bank offers the lowest compensation for any position. The training department lacks the necessary skills and education. The bank is not transparent about its operations.

4.0

Feb 19, 2026

Good entry-level banking experience with supportive coworkers, but growth can be slow

Mortgage loan processor

Recommend

CEO approval

Business Outlook

Pros

Pros: Friendly team environment — coworkers and branch staff are usually helpful and easy to work with Solid place to learn the basics of banking, lending, and customer service (good starting experience) Job stability and consistent hours compared to many finance roles Opportunity to interact directly with customers and build professional communication skills

Cons

Cons: Advancement and salary growth can feel slow depending on department/location Some processes feel outdated or very policy-driven, which can limit flexibility Workload can spike during busy periods (loan processing, month-end, etc.) Compensation may be lower than larger regional or national banks

Viewing 13 - 15 of 362 Reviews

Jobs at Trustco Bank

Part Time Teller - Florida

Longwood, FL

View job

Full Time Courier - Longwood, FL

Longwood, FL

View job

Assistant Branch Manager - Florida

IT Technician- Glenville, NY