Tutor.com reviews

3.2

46% would recommend to a friend

(168 total reviews)

Hyoung Jun (Joshua) Park

36% approve of CEO

33% positive business outlook

Reviews by job title

168 reviews

Reviews about "Compensation"

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1.0
Jan 22, 2013
Recommend
CEO approval
Business Outlook

Pros

Flexible hours -- everyone loves that. Some students are a real joy! Most students are at least respectful and civil. Tech support and general support usually respond quickly, although they aren't always allowed to respond helpfully :\

Cons

Terrible pay. After almost three years, I'm earning a whopping $10/hr. Given the level of expertise they require and the amount of effort they expect, it's disheartening to know that I could earn more at Starbuck's. A few students are abusive. There is no recourse against them. As many others have mentioned, bad mentors. I began with a good mentor and was then switched to a bad one. I now realize how rare that good mentor was -- my current mentor is much closer to typical. If anyone reading this thinks that other reviews mentioning bad mentors must be from people who deserved the bad feedback, I urge you to think again. My current mentor has leveled two outright fabrications against me, and on many other occasions has misunderstood simple things because she just wasn't paying attention. She also seems to have arithmetic problems; she once claimed that my average rating was an unacceptable 3.0 for a time period in which it was actually a respectable 4.5. Oh, and you're required to maintain a rating of 4.2 in order to remain employed. That means that the student who thought you were both helpful and nice, who left you a 4-star rating to show that you're better than average, actually harmed you in the eyes of Tutor.com. It also means that a spiteful student or even a prankster can leave a 1-star rating from which it may take weeks to recover. There is no way to remove bogus ratings. In their FAQ, Tutor.com says they "cannot" remove them. Think about that. It happens so often that it's in their FAQ. Tutors are prevented from communicating with other tutors. Maybe they're afraid we'll unionize or something. Most of the "helpful advice for tutors" is rather obviously designed to benefit Tutor.com, the company, rather than tutors or students. It seems amusing at first, but it quickly becomes rather insulting (do they think we're all fools?), and eventually it's just depressing.

2.0
Oct 1, 2012

Okay if you can't get anything else.

Recommend
CEO approval
Business Outlook

Pros

Flexibility in schedule. You get to work anywhere you want as long as you have computer and internet access.

Cons

Pay is low. They require too much of your own unpaid time to be spent reviewing poorly set up resources. The resources should be contained within one manual rather than countless separate files. Too much time gets spent sifting through the files to find the information you need. Also, as a former mentor, I felt that I had to look for things wrong or to correct in the work of the tutors on my team. If I did not, then my Sr. Mentor would give me a lower rating on my own assessment. They are too nitpicky for what they pay.

3.0
Jul 16, 2012
Recommend
CEO approval
Business Outlook

Pros

If you like to tutor and you can't get enough of it, then this place is great. Scheduling is more flexible than most places you'd work. It could be rewarding if it has been a good shift and the students have been great (and it could go the other way around as well).

Cons

I can affirm that the review “Too Much Criticism and Slow Advancement” is very accurate and I agree with it. I'm not a ranter because I do get pretty good ratings, and I've been tutoring for a year now, but just because I'm doing my job well, it doesn't mean the job itself is awesome. Additional things that may not have been mentioned: Yes, I totally agree that the management (called "mentors"... but they really act as if they're your boss) criticize you a lot and nitpick even though your ratings are already fantastic. I don't understand why they'd pick a sessions in which the student gave you good ratings and very positive comments and then criticize you for those. The management is extremely whimsical and especially since they switch mentors so often, it's almost impossible to please them. *Sigh* the dilemma of whether to give answers away (or many other things that students will demand, like going overtime and they'd rant) to avoid getting a bad rating and risk being reprimanded by your boss.

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