Is Twilio a good company to work for?

Twilio has an overall rating of 3.9 out of 5, based on over 2,326 reviews left anonymously by employees. This rating has increased by 2% over the last 12 months. 72% of employees would recommend working at Twilio to a friend and 60% have a positive outlook for the business. The best reviews about Twilio have been left by employees working as Sales Development Representative , Technical Support Engineer and Enterprise Account Executive .

Does Twilio pay their employees well?

According to anonymously submitted Glassdoor reviews, Twilio employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Twilio. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Twilio?

72% of Twilio employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Twilio 4.2 out of 5 for work life balance, 3.9 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at Twilio?

Software Engineer (151) , Account Executive (141) , Technical Support Engineer (68) , Senior Software Engineer (63) , Sales Development Representative (SDR) (58) , Enterprise Account Executive (31) , Staff Software Engineer (30) , Solutions Engineer (25) , Manager (24) , Sales (24) , Product Manager (23) , Talent Researcher (23) , Recruiter (22) , Software Engineer II (19) , Product Operations Specialist (18)

What are the pros of working at Twilio according to real employee reviews?

"Great culture and a "can do" initiative across BUs to move the company into its next evolution." ((in 246 reviews)); "People are great but they are defensive and under the gun" ((in 202 reviews)); "Some good benefits but falling behind top tier employers fast with regressive policies like limited time working remotely in another country." ((in 191 reviews)); "(2) Good work/life balance" ((in 128 reviews)); "Good pay and very accommodating" ((in 89 reviews))

What are the cons of working at Twilio according to real employee reviews?

"many reorganizations and layoffs in 2023" ((in 159 reviews)); "Management is poor" ((in 67 reviews)); "Managers have evening meetings if you are not near the Pacific timezone." ((in 38 reviews)); "Long hours throughout the week" ((in 12 reviews)); "levels just left the organization so interesting to see how that unfolds but Jeff has always been good at building an incredible leadership team around him so not too worries on that front." ((in 7 reviews))

What are employees saying about Twilio layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Twilio layoffs and their outlook for job security at Twilio in 2026.

What are the top reviewed Twilio locations?

San Francisco , Denver , Atlanta , New York , Los Angeles , Austin , Seattle , Chicago , Dallas , San Diego , Washington , Boston , Irvine , Salt Lake City , Nashville , South San Francisco , San Jose , Portland , Charlottesville , Richmond , Herndon , Detroit , Raleigh , Houston , Minneapolis , Las Vegas , Miami , Tampa , Jersey City , Verona

Twilio reviews

3.9

72% would recommend to a friend

(2,079 total reviews)

Khozema Shipchandler

85% approve of CEO

60% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.2

Work/Life balance

4.2

Compensation and benefits

3.9

Culture & values

3.6

Career opportunities

3.2

Senior management

Twilio has an employee rating of 3.9 out of 5 stars, based on 2,079 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Twilio employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

4.0

Sep 19, 2022

Caring people, terrible operations

Sales

Recommend

CEO approval

Business Outlook

Pros

Very strong, caring leaders who truly value feedback and improvement Product mix with huge potential Working with top tier talent Brand recognition Working towards profitability and sustainability

Cons

Terrible at change management, designing processes for anything or operating at scale. Poor at improving morale, rallying around a common goal, or inspiring people to do their best. Pockets of toxic micro managers and hands off checked out teams that are burned out on the operating model. Terrible at execution of any sales related motion. CEO continually doubts if sales is necessary for product success despite massive growth from direct sales efforts. Wild swings in strategy that led to mass layoffs.

3.0

Feb 21, 2022

A sinking ship

Senior software engineer

Recommend

CEO approval

Business Outlook

Pros

Supportive manager and teammates; some smart co-workers; good perks such as untracked PTO, mega backdoor roth, multiple time offs a year, lots of company swags; good WLB

Cons

Pay is below average, Lots of turnover this past year with tons of the C-level execs, VPs, ICs quitting, Not so transparent c-level, The quality of the new hires keeps going down, The company burns a lot of money on events, parties, celebrity speakers, conferences, etc. but also manages to underpay employees, The company and the extremely vocal cohort of employees (typically on the slack channels) very often make very bold statements on sensitive, touchy social and political polarizing subjects and this has made the company an uncomfortable place for everyone who doesn't agree with them

2.0

Sep 14, 2017

Enterprise Account Executive

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Well they give you an RSU package so that's nice. The APIs are actually top notch but outside of silicon valley not to many companies can actually put the pieces together.

Cons

Not a sales friendly organization at all, expected to somehow turn a bunch of lines of code into someones grand vision. When you do get someone to bite on larger than just providing their company credit card info online, you're literally expected to invoice, bill, support, grow, handle escalations etc all while also trying to sell to other prospects.

Twilio Response

8y

Thank you for sharing your feedback. The executive team is focused on building and supporting an integrated company experience; particularly between Development and Sales. Any further suggestions you have on improving these interactions are always welcome. In terms of hiring, the Talent Aquisition team works closely with department heads to understand how to augment our current talent to build high performing teams. We are always open to feedback and encourage you to reach out to the Sales leadership team or to me directly.

Viewing 46 - 48 of 2,079 Reviews

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Twilio

Twilio reviews

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Caring people, terrible operations

A sinking ship

Enterprise Account Executive

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