Tyler Technologies reviews

Didn't like having to "lie" to clients about my # of past implementations at Tyler. I was basically told not to tell clients that I was in fact a new hire just hired 3 months prior. Even though I was given a ton of software training (via books and videos and some shadowing opportunities), I felt Tyler lacked in truly preparing the new hires with the complexity of actual, real time implementations; especially when the client was lead to believe we knew the software inside and out and had been working with it for quite awhile. Even having an extensive software background working with similar programs, their 90 day turnaround was too quick for not only myself but other newly hired Consultants. The learning curve once actually starting new implementations was daunting and exhausting. These clients paid alot of money expecting that they were being trained by seasoned professionals who had the necessary amount (many months if not years not 90 days) of intensive training to truly feel comfortable enough in implementing such a diverse, complex offering of software modules.

Considering the client book and good will in the existing customer relationships there is huge potential to innovate, but that window will only remain for so long. Small shops that do one or two things really well could pose a serious threat to the business. NWS/Tyler needs to focus on business agility and solving real problems, less on distracting themselves with meaningless busywork/charades of tracking time and playing up to an old school and invalidated interpretation of productivity. Product, product, product > management, management, management.