Tyler Technologies reviews

Large (growing) company still trying to work as a small company. While we are an industry leader, we don't function like one. Tyler is likely to fall victim to all of the reasons we were able to undercut and prevail over the previous industry leaders. A lot of middle to middle/upper management seem to be in their position due to right place/right time and not due to skills. Not always the best mentorship or leadership. A lot of talk and not a lot of delivery. Trying to accomplish as much as possible with as little resources as possible, taxing those resources to their fullest until they leave or change positions for hopes of a change. The overall concern within the Professional Services Department is about churning out projects, billing hours and recognizing revenue over employee well-being or job satisfaction. Compensation plan in Implementation is longevity based, not skill or performance based. This has been in the process of being changed for 3 years and we routinely hear that it WILL be changed on a given date, only to have that date come and go with nothing. Not even an explanation as to why, it just doesn't happen. Internal communication within the department is limited. There is an annual bonus incentive in Implementation that is based on billable hours worked, yet as an individual specialist in Implementation, you have little to no control over whether the hours you work are billable. Many are routinely denied this bonus due to factors entirely beyond their control, yet this bonus is sold to you as an applicant for what this position can seemingly achieve (you really can't expect to get it). There is a high turnover rate in Implementation due to the practices and high-travel. The travel was supposed to be ~70%, which is already intense, but manageable. However it has become nearly 90%+ with little sign of slowing. Frequent complaints of burnout seem to fall on deaf ears. Pay is not enough, including incentive compensation, for the sacrifices this position demands. You are often expected to travel on a moments notice (though this is improving), work nearly 60+hours weekly, meet often loosely defined expectations with clients leading you to have to research and learn just to do a task you could not have been prepared for, perform the role of QA, BA, trainer, consultant and PM in one. The Implementation Specialist is a highly undervalued asset at the Plano Division. Overworked, under payed, under appreciated, you are ultimately treated as an expendable commodity and the feeling is that Tyler will get what they need out of you until you are out of anything to give. This is only referring to the Plano Division. This may not be true of other departments, but is largely true in Professional Services (see reviews by Project Managers as well!) and most definitely true of Implementation. There is also inner departmental politics and a lack of professionalism from management (in all departments) as you feel uncomfortable speaking the truth due poorly handled criticism. It's all an enormous shame because the Plano Office has so much potential.