Is U-Haul a good company to work for?

U-Haul has an overall rating of 3.3 out of 5, based on over 4,245 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 51% of employees would recommend working at U-Haul to a friend and 46% have a positive outlook for the business. The best reviews about U-Haul have been left by employees working as Customer Service Agent , Assistant General Manager and Transfer Driver .

Does U-Haul pay their employees well?

According to anonymously submitted Glassdoor reviews, U-Haul employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at U-Haul. This rating has decreased by 8% over the last 12 months.

How satisfied are employees working at U-Haul?

51% of U-Haul employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated U-Haul 3.0 out of 5 for work life balance, 3.0 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at U-Haul?

Customer Service Representative (845) , Customer Service Representative (CSR) (304) , General Manager (207) , Assistant Manager (82) , Area Field Manager (74) , Reservation Manager (64) , Sales Representative (60) , Sales Associate (42) , Manager (40) , Reservations Manager (39) , Reservations Agent (35) , E-Sales & Reservation Agent (31) , Sales and Reservations (29) , Customer Service (28) , Customer Service (CSR) (28)

What are the pros of working at U-Haul according to real employee reviews?

"Benefits are great and rewarding" ((in 271 reviews)); "work from home is great" ((in 217 reviews)); "Flexible Hours: If you are in a financial position where you can jump around in hours." ((in 141 reviews)); "Some of the people I met were pretty good people too as far as co workers." ((in 131 reviews)); "Scheduling is flexible and as long as you are in communication with your managers it isn't too hard to get time off when needed." ((in 94 reviews))

What are the cons of working at U-Haul according to real employee reviews?

"Pay is low for what is expected of employees especially during busy times of the year" ((in 381 reviews)); "Poor management both on the retail store level and the marketing company (MCO) level." ((in 216 reviews)); "Bad managers sometimes but you can deal with it" ((in 122 reviews)); "Was thrown into a General Manager’s position with no training after the last 2 had issues of their own." ((in 99 reviews)); "Makes you sweat bullets thinking you have made plans then might not get that time off." ((in 43 reviews))

What are employees saying about U-Haul layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about U-Haul layoffs and their outlook for job security at U-Haul in 2026.

What are the top reviewed U-Haul locations?

Phoenix , Houston , Atlanta , Dallas , Las Vegas , Tampa , Chicago , Orlando , Tempe , Raleigh , Denver , Austin , Philadelphia , San Antonio , Jacksonville , Richmond , Saint Louis , Charlotte , Sacramento , New York , Reno , Miami , Indianapolis , Los Angeles , Boston , Kansas City , Tucson , Nashville , Columbus , Spokane

U-Haul reviews

3.3

51% would recommend to a friend

(4,157 total reviews)

Joe Shoen

59% approve of CEO

46% positive business outlook

Ratings by category

3.4

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

3.0

Career opportunities

2.9

Senior management

2.9

Compensation and benefits

U-Haul has an employee rating of 3.3 out of 5 stars, based on 4,157 company reviews on Glassdoor which indicates that most employees have a good working experience there. The U-Haul employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

1.0

Sep 10, 2016

Just. Don't.

Digital design

Recommend

CEO approval

Business Outlook

Pros

Discounts on moving services and equipment if needed. They also do a lot for the community and veterans which, is admirable.

Cons

The worst experience of my working career. Management are tyrannical, micromanaging, demeaning, mistrusting, and just plain awful. Rampant nepotism and favoritism. I did not last long, which was way too long in that toxic workplace. Now if I can only erase the entire experience from my memory bank, that would be awesome.

4.0

May 9, 2016

Customer Service

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Their work from home program is tops. Management is very supportive and easy to talk to. Advancement opportunities seem to be there for those that seek them.

Cons

Pay scale for customer service is low, with no pay raises available for the work from home associates. I hate hearing the managers from the entities talk bad about part time employees with U-Haul with customers. It is very demeaning, and unnecessary. We are not contract employees, but work for U-Haul, and some of us take pride in our work.

3.0

Aug 10, 2019

Its a job with Healthcare and narcissists

Senior accountant

Recommend

CEO approval

Business Outlook

Pros

Good dental and vision, decent healthcare. I learned a lot while not having a life.

Cons

Management philosophy equates to treating everyone regardless of skill level, experience, and seniority as if they are all interchangeable sheep. They are attempting to upgrade their technology to todays state but very poor communication regarding implementation coupled with next to no education regarding use of new software have left most of the aging staff confused. Which leads me to 2nd con...aging staff needs to adapt or retire. Also no 401k matching. They have an esop but the contribution is miniscule. Count on less than 2K per year. Almost forgot, you start out with two weeks of vacation and management looks down upon taking that vacation time. Management is very shady, politically backstabbing...theres a word that sums it up. Narcissists.

Viewing 13 - 15 of 4,157 Reviews

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Just. Don't.

Customer Service

Its a job with Healthcare and narcissists

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