Pros
Pay is fair and comparable to what you would receive locally from other large banks. 2 weeks of paid vacation, plus up to 2 weeks in "floating" holidays (meaning for every holiday that you do not schedule off, you receive a paid day off in the future). They are working to improve the health benefits, and they work for me. Hard work is definitely rewarded with compensation as far as sales goals are concerned. Exceptional bankers are able to move into management, and there is alot of internal promotions instead of hiring from the "outside". Overall, I have really enjoyed my stay.
Cons
The customer service industry in general is not fun. Banking policies and procedures are constantly changing, and this does not benefit the customer. We are a 'for-profit' and create policies that will help with that. Working in 24 hour banking, we receive many complaints about our policies. Customers will blame the bank for "putting them on the street", "ruining Christmas", "starving the kids", etc., and it is not fun to take that call. We do not create the policies, and we do not enforce the policies, but we must defend the policies and explain them to the customers. Indeed, it is not what you would consider enjoyable.
