U.S. Bank reviews

3.2

46% would recommend to a friend

(12,079 total reviews)
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Gunjan Kedia

29% approve of CEO

41% positive business outlook

U.S. Bank has an employee rating of 3.2 out of 5 stars, based on 12,079 company reviews on Glassdoor which indicates that most employees have a good working experience there. The U.S. Bank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

12K reviews
3.0
Oct 17, 2008
Recommend
CEO approval
Business Outlook

Pros

Prudently and conservatively managed which has paid dividends in this tumultuous financial environment. US Bank has historically been so conservative that Wall Street has hammered the management team for its slow and steady approach. However, that style of management has really paid off during the market downturn. US Bank is leading its peers in financial measures and shareholder returns. The community banking model is an attractive model that sort of combines the small town community bank feel that is backed by the strength and technology of the large institutions.

Cons

It is still a very large company that is not immune to office politics. There is still lack of communication from upper management down through the footprint. US Bank has always been a bank that is worried about how effecient they are run, which translates into being cheap. They do not make enough investments into facilities, supplies and human capital.

2.0
Oct 16, 2008
Recommend
CEO approval
Business Outlook

Pros

US Bank pays well compared to other entry level jobs, as well as giving pretty decent health and retirement benefits.

Cons

They usually promote from within, which means that "management" doesn't usually have experience managing people. Their software was also a piece of junk that allowed many errors to get by, it was very frustrating. Most importantly, they claim that their aim is on great customer service(hence the 5 star guarantee) but they are extremely sales driven. Daily calls from upper management asking how we are going to increase sales.

3.0
Oct 15, 2008
Recommend
CEO approval
Business Outlook

Pros

The company is very solid and has a good reputation in the financial industry. Not a lot of banks can say that right now. The people that this type of job attracts are wonderful. I have really enjoyed the people that I work with. When there is an opportunity for growth managers are very proactive in promoting from within. There are always opportunities to take on more responsibility. This is a great place to build a resume. If you are trying to get experience in a particular field, this is a great solid company to have on your resume. Overall I would have to say the best thing about U.S. Bank is the people.

Cons

The pay and benefits do not match the level of responsibility or the tasks that many are asked to complete. Many people in my family work or have worked for U.S. Bank and I can say across the board that they have been underpaid for the level of work that is expected. Especially in an exempt position like a Branch Manager or other managerial type of positions. The leadership is at best inconsistent and it seems that a lot of the polocies are made up as they go. It would be nice to see a company the size of U.S. Bank invest more in the employees as they are the ones who make the difference in profits and customer retention.

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Glassdoor has 12,852 U.S. Bank reviews submitted anonymously by U.S. Bank employees. Read employee reviews and ratings on Glassdoor to decide if U.S. Bank is right for you.