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U.S. Customs and Border Protection

Engaged Employer

U.S. Customs and Border Protection reviews

3.6

68% would recommend to a friend

(523 total reviews)

Rodney S. Scott

69% approve of CEO

63% positive business outlook

U.S. Customs and Border Protection has an employee rating of 3.6 out of 5 stars, based on 523 company reviews on Glassdoor which indicates that most employees have a good working experience there. The U.S. Customs and Border Protection employee rating is in line with the average (within 1 standard deviation) for employers within the Government & Public Administration industry (3.6 stars).

Reviews by job title

523 reviews
4.0
Oct 1, 2008
Recommend
CEO approval
Business Outlook

Pros

Defending the US against illegal aliens and protecting the Nation from dangerous goods. Supporting this mission will make the United States a better place to live. CBP has an opportunity to help the Government defined the best methods for tracking dangerous cargo and keeping illegal drugs off the streets. We need the right mix of persons with backgrounds in law enforecement and detection technology to work for CBP.

Cons

Senior management has a tendency to not delegate decision-making to the manager who has the greatest competency in their particular area of expertise. CBP needs to be more flexible in streamlining their procurement process. CBP unwillingness to allow Industry as a value added partner, has result in failurs such as the SBI net.

3.0
Jul 16, 2019

CBP Technician

Recommend
CEO approval
Business Outlook

Pros

It is a good entry level position and a way to get a foot in the door with CBP.

Cons

There is limited opportunities for training and caps at GS-07. Due to the GS-07 cap it is difficult to move to a higher paying position. If a person is not careful you can get stuck. Also this position allows for forced overtime and working holidays, it all depends on management.

2.0
Nov 26, 2017

CBP

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Fun, feels like you’re doing something positive for this country.

Cons

5 day, 50hr minimum work weeks on a shift rotation.

Viewing 40 - 42 of 523 Reviews

Glassdoor has 549 U.S. Customs and Border Protection reviews submitted anonymously by U.S. Customs and Border Protection employees. Read employee reviews and ratings on Glassdoor to decide if U.S. Customs and Border Protection is right for you.