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      U.S. Customs and Border Protection

      Engaged Employer

      U.S. Customs and Border Protection reviews

      3.6

      71% would recommend to a friend

      (523 total reviews)

      Rodney S. Scott

      78% approve of CEO

      68% positive business outlook

      Ratings by demographic groups

      U.S. Customs and Border Protection has an employee rating of 3.6 out of 5 stars, based on 523 company reviews on Glassdoor which indicates that most employees have a good working experience there. The U.S. Customs and Border Protection employee rating is in line with the average (within 1 standard deviation) for employers within the Government & Public Administration industry (3.6 stars).

      Reviews by job title

      523 reviews
      1.0
      Mar 9, 2016

      Not what I expected

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      still trying to find the pros

      Cons

      No life balance, over worked, and "good ol boys" club attitude

      1.0
      Feb 17, 2016

      Political Mess

      Scrummaster
      Recommend
      CEO approval
      Business Outlook

      Pros

      You get to build software that helps protect the safety of the U.S. and helps the officers in the field carry out their mission. Incredibly interesting subject matter and business domain. The officers are smart, engaging individuals who were great to work with.

      Cons

      When the head of the entire agency releases a memo to all employees stating "...federal employee survey results indicate that we have the lowest morale among all federal agencies for the 5th year running. We will no longer be taking feedback regarding morale." you know you have problems and that they will never be taken seriously or resolved. The organization is run like a mafia outfit with tyrannical power pockets, unjust firings, and an atmosphere of suppression and fear that make doing your job done on a day-to-day basis a living hell. Leadership is as politically dysfunctional as it's technology is advanced (for a government agency).

      3.0
      Feb 9, 2016

      New York CP

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      overall good place, good benefits. decent pay. Training opportunities are available, but promotions tend to be limited. Work locations are decent, and they do allow time during the day to exercise

      Cons

      Pay freezes, limited promotion potential. Unions exercise great control but rarely produce any results. Shifts can be erratic and management has unrealistic expectations at time.

      Viewing 448 - 450 of 523 Reviews
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      ReviewsU.S. Customs and Border Protection reviews

      Glassdoor has 549 U.S. Customs and Border Protection reviews submitted anonymously by U.S. Customs and Border Protection employees. Read employee reviews and ratings on Glassdoor to decide if U.S. Customs and Border Protection is right for you.