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      U.S. Customs and Border Protection

      Engaged Employer

      U.S. Customs and Border Protection reviews

      3.6

      71% would recommend to a friend

      (523 total reviews)

      Rodney S. Scott

      78% approve of CEO

      68% positive business outlook

      Ratings by demographic groups

      U.S. Customs and Border Protection has an employee rating of 3.6 out of 5 stars, based on 523 company reviews on Glassdoor which indicates that most employees have a good working experience there. The U.S. Customs and Border Protection employee rating is in line with the average (within 1 standard deviation) for employers within the Government & Public Administration industry (3.6 stars).

      Reviews by job title

      523 reviews
      3.0
      Feb 9, 2016

      New York CP

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      overall good place, good benefits. decent pay. Training opportunities are available, but promotions tend to be limited. Work locations are decent, and they do allow time during the day to exercise

      Cons

      Pay freezes, limited promotion potential. Unions exercise great control but rarely produce any results. Shifts can be erratic and management has unrealistic expectations at time.

      3.0
      Jan 25, 2016

      Federal Officer

      Federal officer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Job security, and competitive Salary help to retain most employees within CBP.

      Cons

      Shift work, mandatory overtime, and lack of communication are 3 downfalls of CBP. If management would discontinue it's separation from the front line things would run smoother. Management has no clear idea of what day to day operations are like. Often 1-4 hour port tours are given breezing over nonsense that has nothing to do with the reality of the job.

      3.0
      Jan 18, 2016

      Great mission...

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      U.S. Customs and Border Protection (CBP) is a great place to serve the American people. Whether you are supporting the frontline officers and agents or working to create more efficient and effective tools to use on the borders or in the airports, CBP has a place for you to contribute in a meaningful way. Care to move around and try new things, it can be done if you are a top performer.

      Cons

      Senior leadership is not consistently on the same page as CBP faces a multitude of security and monetary challenges over the prior few years. More and more leaders seems to be "seeing the light" recently, but it will take some time before everyone is on the same page strategically speaking.

      Viewing 76 - 78 of 523 Reviews
      Related searches: U.S. Customs and Border Protection jobs | U.S. Customs and Border Protection salaries | U.S. Customs and Border Protection benefits | U.S. Customs and Border Protection interviews
      ReviewsU.S. Customs and Border Protection reviews

      Glassdoor has 549 U.S. Customs and Border Protection reviews submitted anonymously by U.S. Customs and Border Protection employees. Read employee reviews and ratings on Glassdoor to decide if U.S. Customs and Border Protection is right for you.