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U.S. Customs and Border Protection

Engaged Employer

U.S. Customs and Border Protection reviews

3.6

71% would recommend to a friend

(523 total reviews)

Rodney S. Scott

78% approve of CEO

68% positive business outlook

U.S. Customs and Border Protection has an employee rating of 3.6 out of 5 stars, based on 523 company reviews on Glassdoor which indicates that most employees have a good working experience there. The U.S. Customs and Border Protection employee rating is in line with the average (within 1 standard deviation) for employers within the Government & Public Administration industry (3.6 stars).

Reviews by job title

523 reviews
2.0
Dec 31, 2021

Low moral/High Pay

Recommend
CEO approval
Business Outlook

Pros

HIGH PAY to be had.

Cons

Moral is almost as bad as management.

3.0
Jul 24, 2021

Stable Job

Recommend
CEO approval
Business Outlook

Pros

Stable employment, caters to veterans, offers telework, subsidizes metro/trains for commute, great healthcare and dental benefits, TSP, retirement pension

Cons

not a lot of opportunity to advance past a certain grade, promotion favors minority race over others regardless of skillset, no room for innovation, little to no bonuses, lazy workers do not get fired, communist pay structure where good and bad workers get paid the same no matter the output

2.0
Mar 2, 2021
Recommend
CEO approval
Business Outlook

Pros

The pay is good, but if you work for a big police department its the same salary, benefits are a little better then big local PD ex Miami dade police department or broward sheriffs dept, but not by much. Same goes for job security. Its all a smidge better, but not by a lot. Basically if you work for a big police department your better off there then with working for CBP.

Cons

Management has said during covid we will not receive hazard pay because such occurrences are in our job description. That's how much you are worth to CBP. When covid started CBP claimed officers death due to covid were off duty so that didnt have to pay out the on duty life insurance deaths to the family. CBP has had multiple lawsuits by the NTEU union which represents officers for breaking the contract and NTEU has won almost all of them because CBP continually breaks the contract to save money so that the person in charge can show their superiors how they saved the government money when in the long run it costs the government more money in legal fees, having to pay out any way plus pay interest on the owed money, but by the time that all happens its someone else's problem since the person who committed the contract breaches has already been promoted. You also have to work through government shutdowns which seem to happen multiple times a year now, and wont get paid for the work you did until after the government opens up again so you need to save money just for that. Lastly, every aspect of your job is political, and about gender and race. So moving up is hard for some regardless of their merit.

Viewing 97 - 99 of 523 Reviews

Glassdoor has 549 U.S. Customs and Border Protection reviews submitted anonymously by U.S. Customs and Border Protection employees. Read employee reviews and ratings on Glassdoor to decide if U.S. Customs and Border Protection is right for you.