UPS reviews

3.4

54% would recommend to a friend

(36,823 total reviews)
avatar

Carol B. Tomé

36% approve of CEO

42% positive business outlook

UPS has an employee rating of 3.4 out of 5 stars, based on 36,823 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UPS employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Reviews by job title

37K reviews
3.0
Sep 17, 2010
Recommend
CEO approval
Business Outlook

Pros

Very hands on job, part of one of the biggest customer service processes in the world. Good opprotunities and benefits once you really establish yourself. Great workout.

Cons

Hourly pay is pretty low for the amount of labor put in. Management relies too much on the package handlers and thus becomes visibly upset at workers who really didn't do anything wrong. Also, attempts to solve problems by using logistical figures instead of common sense and real life scenarios. New benefits package kicks in after 6 months of working and one year for family. When economy tanks, job security is low and minimal hours are worked. To solve overtime problems, they hire dozens of seasonal help to help handle the winter workload but seasonal help is clueless and inexperienced so it ends up being more of a problem.

2.0
Sep 17, 2010

UPS

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Big company, many different positions

Cons

not good pay, get stuck in same role for a long time, many office politics

3.0
Sep 13, 2010
Recommend
CEO approval
Business Outlook

Pros

Challenging work. Good people. Somewhat stable.

Cons

Reallignment was not done well. We were told we would change to a company looking to cut true cost. Upper management hasn't changed their mindset to truely do this. They are so concerned with internal measures they can't see the forest through the trees and end up walking over dollars to save nickles. Too bad. UPS has turned into a job instead of a career.

Viewing 36373 - 36375 of 36,823 Reviews

Glassdoor has 41,033 UPS reviews submitted anonymously by UPS employees. Read employee reviews and ratings on Glassdoor to decide if UPS is right for you.