Is UPS a good company to work for?

UPS has an overall rating of 3.4 out of 5, based on over 40,987 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 55% of employees would recommend working at UPS to a friend and 42% have a positive outlook for the business. The best reviews about UPS have been left by employees working as Peak-seasonal Helper , IT Intern and Seasonal PVD .

Does UPS pay their employees well?

According to anonymously submitted Glassdoor reviews, UPS employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at UPS. This rating has been stable over the past 12 months.

How satisfied are employees working at UPS?

55% of UPS employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated UPS 3.2 out of 5 for work life balance, 3.0 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at UPS?

Package Handler (4112) , Part Time Package Handler (2706) , Supervisor (1151) , Seasonal Driver Helper (975) , Loader (751) , Part Time Supervisor (744) , Preloader (688) , Driver (663) , Operations Supervisor (642) , Warehouse Worker (542) , Loader/Unloader (471) , Driver Helper (398) , Account Executive (378) , Sorter (344) , Manager (293)

What are the pros of working at UPS according to real employee reviews?

"Ups has great benefits and a perfect place if you really want to tackle a difficult supervisors job" ((in 4977 reviews)); "It was pretty good pay and the hours were ok. it wasnt that bad overall." ((in 4675 reviews)); "Great for people who may have been unemployed for a while and want to re enter the work force." ((in 1340 reviews)); "You get paid good money and it can also be a stepping stone to a lifelong career" ((in 630 reviews)); "This company has great benefits as well as great positions that are available to fill." ((in 404 reviews))

What are the cons of working at UPS according to real employee reviews?

"Poor management... ran the company like it was the military screaming and yelling at employees." ((in 2055 reviews)); "Long hours and sometimes can't take a break because it's a lot of work" ((in 1633 reviews)); "no work life balance: many days you are working extremely long hours from 8:30am to 5" ((in 707 reviews)); "Bad supervisors that are lazy and don't want to help you out." ((in 597 reviews)); "Poor upper management can make the job much worse than it needs to be." ((in 503 reviews))

What are employees saying about UPS layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about UPS layoffs and their outlook for job security at UPS in 2026.

What UPS locations have received the highest employee ratings?

Gilbert , Texas City , Battle Creek , Howell , Keene , Fairfax , Katy , Athens , Lufkin , Huntington

UPS reviews

3.4

55% would recommend to a friend

(36,782 total reviews)

Carol B. Tomé

36% approve of CEO

42% positive business outlook

Ratings by category

3.8

Compensation and benefits

3.7

Diversity & inclusion

3.3

Career opportunities

3.2

Work/Life balance

3.0

Culture & values

2.8

Senior management

UPS has an employee rating of 3.4 out of 5 stars, based on 36,782 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UPS employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

37K reviews

1.0

Nov 27, 2017

Account Executive

Account executive

Recommend

CEO approval

Business Outlook

Pros

Stability Benefits Flexible schedule (except for November/December)

Cons

The politics in this company are unbelievable. UPS doesn't care about their customers and all of the old school "UPSers" are delusional to change. Pricing department is a nightmare. If you win accounts or have accounts that are gaining they will take them and pass them to a "senior" rep. In return senior reps will pass down declining accounts to you. Management will call you on holidays including Thanksgiving and Christmas to work in operations with no extra pay in another state. They say you are a "partner" so you have no choice.

4.0

Oct 1, 2017

Part Time Package Handler

Part time package handler

Recommend

CEO approval

Business Outlook

Pros

Great pay for a straight forward job. Hours worked with my busy schedule. You get pay and a half after 5 hours. You get full health benefits after a year, tuition reimbursement immediately. They care about retention, so there are plenty of opportunities to grow within the company.

Cons

Tuition reimbursement is only $2,500 a semester. I worked at UPS in another city where they reimburse tuition in full. $2,500 is still nice though. I work the midnight shift, so active labor in the middle of the night is rough, but it's what I signed up for. Don't work here if you cant do 5 hours of nonstop, physically intensive labor. You're on a probationary period for your first 34 days, during which you have people interrupting your workflow to sign a booklet acknowledging your package count and mis-load count for the previous night. Seems completely unnecessary and counterproductive for those who actually get their job done well. It's loud and there's no music.

1.0

Jul 21, 2017

PACKAGE HANDLER - The recruiter himself said "This job sucks"

Part time package handler

Recommend

CEO approval

Business Outlook

Pros

Pay every Friday. Provides work experience for kids. After working this slave like job I'm sure they'll want to study hard, in order to avoid jobs like this one.

Cons

Their training method (three days) doesn't reflect reality. You start paying union dues since day 1 but aren't an actual union member until after 90 days. Even if you work six hours you probably won't get more than one 10 minute break unless you demand it. You have to wait one whole year to get benefits. They send you home if there is not enough work (usually Fridays). High turnover, because it sucks. Breathing dirty air from dirty trailers (probably not good for lungs).

Viewing 67 - 69 of 36,782 Reviews

Jobs at UPS

Part-Time Center Associate

Full-Time Center Associate

Full-Time Center Associate

UPS

UPS reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Account Executive

Part Time Package Handler

PACKAGE HANDLER - The recruiter himself said "This job sucks"

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