US Foods reviews

This review is 100% honest without exaggeration and based on 16 successful years at US Foods. When I first started, it was 100% commission and we could make as much as we earned and deserved. During Covid they cut salaries by 30% and took away all bonuses for territory managers. Since then they have revised the pathetic compensation plan 4 times and each time they take more and more bonus opportunities away. I worked in several cities, and the Dallas division is an unprofessional mess. All mid to senior level managers brainwash with leftist politics. They play favorites. They lie not only to territory managers, but customers as well. Deliveries are routinely not made and no one is notified until everyone goes home in the office. US Foods cares more about pushing extreme liberal opinions than they do about selling quality food and beverage products. the CRM they use is not user-friendly and will take up most of your day. You will be forced to attend, worthless, repetitive sales meetings, monthly. You will be called swearwords constantly, including at the holiday parties in front of others. When other US food departments cause customers, major issues, no matter how patient or professional, you are in asking them to resolve these issues, you will again be sworn at and lied to, and called names. Most customers will tell you I hate US Foods but I love my rep and that’s the only reason I keep putting up with this nonsense and terrible service and constant out of stocks and deliveries that are well over four hours late. I’m actually shocked this company is still in business especially in Texas. Oh, they also have a pricing bonus program called cookbook and most of the reps call it crook book because of the way it artificially raises customers prices . Recently a general manager told me I hate US Foods, because instead of them helping me run my business, they get in the way of running my business, and I would never ever use them. That’s quite an accurate description. Lastly, they have these over priced premade food products they keep coming up with called scoop and again most of the reps call it p-o-o-p . Management will yell at you and scream at you and embarrass you in emails if you don’t force this garbage on customers. Many of the reps end up begging customers for favors to buy this stuff and even sell scoop without the customers permission and just hide it in there vehicle or garage. Many reps laugh about winning trips based on the promotions and then they brag about having scoop products stacked up in their garage, in order to win the trip. Once again, I have won several awards and trips ethically at US Foods, and I was a star performer there for 16 years. I have no reason to lie or exaggerate. I want others to know what an unethical and unprofessional company US Foods is especially in Dallas.

Management and leadership in National Accounts was horrendous. It was constantly left up to sales reps to make up for the shortfalls of operations to help deliver product, adding tons of miles to my personal vehicle. There was no work/life balance, only work - I received calls in the middle of the night or extremely early in the morning from the transportation department or customers. On top of that, it was frowned upon to leave the office a minute before 5:30pm if you weren't making a delivery to a customer. We were expected to come into the office in inclement weather as well, regardless of how the roads were. The delivery issues were endless. There were problems with procurement. I was expected to be available on Saturdays if my customers had deliveries with little to no assistance from management, and was also expected to check orders and correspond with customers on Sundays for those receiving Monday orders. I had to bring my computer everywhere on the weekends. There were no boundaries or respect for personal time - I received calls on my wedding day; I received texts on my honeymoon - this is after asking customers to contact alternative reps for weeks leading up to both events. This wouldn't have been such a problem if I had a company issued phone, but they required us to use our personal phones and only offered a portion of the bill. Customer service couldn't handle some of our more complex customers and was also understaffed and poorly trained, which left all the responsibility on the rep. It is over two years later and I still get messages from US Foods customers asking me where their deliveries are - clearly things have not changed. It was a great opportunity to get experience for my current position in a different field, but it was a huge relief to leave.