Extremely unpredictable scheduling:
As a CCA, I was frequently scheduled far outside my availability and often worked 12 days straight with no real day off. Even on my scheduled day off, I received early‑morning calls pressuring me to come in. If I didn’t answer in time, that day was still counted as my only day off for the week.
Constant station changes:
I was regularly sent to different stations with no notice, making it impossible to learn routes or feel supported. This instability added unnecessary stress and confusion.
Unsafe workload expectations:
After completing a full route — often in extreme heat — I was routinely told I “wasn’t done” and sent back out for an additional 2–3 hours of work. The physical demands were excessive and often unsafe.
Lack of training and communication:
Training was minimal, and expectations were unclear. CCAs were expected to perform perfectly without proper instruction. When mistakes happened due to poor communication or last‑minute schedule changes, CCAs were blamed rather than supported.
Hostile management culture:
Across multiple offices, I witnessed yelling, arguments, and unprofessional behavior from management. At the Orlando Gore Street Annex, the posted schedule was changed without informing me. When I followed the original schedule, I was called into the office the next day and yelled at, with threats of termination, despite the change not being communicated. This created a hostile and intimidating environment from the start.
Work‑life balance is nonexistent:
Planning anything outside of work was nearly impossible. Weekends off were extremely rare, and getting time off approved was difficult.
