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      USAA

      Engaged Employer

      USAA reviews

      3.3

      46% would recommend to a friend

      (7,680 total reviews)
      avatar

      Juan C. Andrade

      41% approve of CEO

      42% positive business outlook

      Ratings by demographic groups

      USAA has an employee rating of 3.3 out of 5 stars, based on 7,680 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      8K reviews
      3.0
      Jul 3, 2025

      It’s okay

      Dvt
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working for a well known bank

      Cons

      Lots of changes, hired for one thing and end up doing something different. I feel like I didn’t add additional experience to my resume. Went from no phones to being on the phones. No real work life balance, it’s hard getting days off.

      5.0
      Jul 3, 2025

      Efficient hiring process, incredible benefits and work/life focus

      Insurance professional ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Quick hiring and sufficient training before handling member calls. A variety of schedules are offered with the option to apply for a new schedule several times per year. Excellent benefits package including education and impressive amount of PTO. Working alongside and under tenured employees as upper levels usually promote from within. On calls, there is no rush to get off the phone or take ‘x’ amount of calls-per-day. Employees are encouraged to spend time with members, getting to know them and their needs.

      Cons

      These two items are not necessarily “cons” but facts about the job and industry that some might struggle with. First, this is a phone job that requires multitasking between conversation and several screens… all day long. Second, there are numbers and targets to meet, and these targets, formulas and systems change. (Not surprising considering the changes in technology coupled with challenges forcing the insurance industry to adapt to increased risk and evolving member needs.)

      Viewing 373 - 375 of 7,680 Reviews
      Related searches: USAA jobs | USAA salaries | USAA benefits | USAA interviews | USAA conversations
      ReviewsUSAA reviews

      Glassdoor has 8,370 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.